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For Companies At a Glance
- Tasks: Lead a team supporting critical IT operations and manage service delivery.
- Company: Join a global financial services firm with a strong reputation in the industry.
- Benefits: Enjoy a hybrid work model, excellent pension contributions, and private healthcare.
- Why this job: Be part of a dynamic team driving service improvement and operational excellence.
- Qualifications: Experience in managing 2nd/3rd Line teams and strong technical knowledge required.
- Other info: This role offers a hands-on leadership position with opportunities for growth.
The predicted salary is between 72000 - 108000 £ per year.
A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure. This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.
Role & Responsibilities:
- Lead and develop the 2nd Line Infrastructure team
- Oversee incident, problem, and change management
- Support complex technical escalations
- Drive service improvement and operational excellence
- Contribute to infrastructure roadmap and automation initiatives
Essential Skills & Requirements:
- Experience managing 2nd/3rd Line teams in enterprise environments
- Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
- Proficient in PowerShell (Terraform a bonus)
- ITIL knowledge and relevant technical certifications
Package:
- £80K - £90K basic salary
- Hybrid - London (3 days per week)
- Discretionary bonus
- Excellent pension contribution (up to 17%)
- Private healthcare
- Excellent additional lifestyle and health benefits
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, O365, and VMware. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your technical grounding.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to developing team members and driving service improvement.
✨Tip Number 3
Brush up on ITIL principles and be prepared to explain how you've applied them in previous roles. This will show that you understand the importance of incident, problem, and change management in a service delivery context.
✨Tip Number 4
Network with professionals in the industry, especially those who work in similar roles. Engaging with others can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Desktop Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience managing 2nd/3rd Line teams and your technical skills in Windows Server, O365, VMware, and networking. Use specific examples to demonstrate your leadership and service delivery mindset.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Desktop Support Manager role. Mention your hands-on experience with incident and problem management, and how you can contribute to service improvement and operational excellence.
Showcase Relevant Certifications: If you have ITIL knowledge or relevant technical certifications, make sure to include them prominently in your application. This will show that you have the necessary qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Expertise
Make sure to highlight your strong knowledge of Windows Server, O365, VMware, and networking during the interview. Be prepared to discuss specific scenarios where you've successfully managed technical escalations or implemented solutions.
✨Demonstrate Leadership Skills
As a Desktop Support Manager, you'll be leading a team. Share examples of how you've developed and motivated teams in the past. Discuss your approach to managing service delivery and how you handle conflict within a team.
✨Understand ITIL Principles
Familiarise yourself with ITIL concepts, as they are crucial for this role. Be ready to explain how you've applied ITIL practices in previous positions, particularly in incident, problem, and change management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex technical issues you've faced and how you resolved them, especially those involving cloud and network infrastructure.
