At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company in Watford offering hybrid work.
- Benefits: £28,000 salary plus excellent benefits and hybrid working.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience preferred; degree not essential.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
£28,000 + excellent benefits
Hybrid working
Customer Support Executive in Derby employer: Intec Select
Join our dynamic team in Watford as a Customer Support Executive, where we prioritise employee well-being and professional growth. Enjoy a hybrid working model that promotes work-life balance, alongside competitive benefits and a supportive culture that values your contributions. With opportunities for continuous learning and collaboration across departments, you'll play a vital role in enhancing customer satisfaction while developing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Derby
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Support Executive in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your experience in customer service, sales order processing, or subscription management, as these are key areas we’re looking for.
Showcase Your Skills:Don’t forget to mention your organisational skills and ability to handle multiple tasks. We want to see how you can provide exceptional service while managing various priorities, so give us examples!
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We value a friendly approach, especially since you'll be assisting customers and ensuring their satisfaction.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Intec Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Executive. Familiarise yourself with common customer inquiries and complaints, as well as the tools and software mentioned in the job description, like CRM systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight how you managed to keep customers satisfied while addressing their concerns. This will illustrate your ability to handle challenging situations and maintain customer loyalty, which is crucial for this position.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple tasks, be ready to discuss how you prioritise and organise your workload. You could mention specific tools or methods you use to stay on top of your tasks, ensuring that you provide exceptional service without getting overwhelmed. This will show that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure customer satisfaction. This not only shows your interest in the company but also gives you valuable insights into what it’s like to work there.
