Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Communicate with customers, resolve issues, and enhance their experience.
- Company: Leading IT consultancy delivering innovative data solutions.
- Benefits: £22 per hour, full training provided, and a collaborative work culture.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Fluent in Spanish, strong communication skills, and a proactive attitude.
- Other info: 3-6 month contract with potential for extension and growth opportunities.
Customer Service Advisor – (Spanish speaking) – IT Consultancy – £22 per hour Inside IR35 – Fully Onsite
- No experience required, full training provided
- Spanish language skills are essential
Overview:
I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
Key Responsibilities:
- Communicate clearly and transparently with customers, keeping them informed and confident in the service
- Work within established policies and procedures to ensure high standards and compliance
- Seek opportunities to enhance the customer experience by identifying improvements to existing processes
- Manage incidents involving vulnerable customers with care and sensitivity
- Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
- Report any policy or process breaches swiftly and accurately
- Use various tools and platforms to maintain effective communication with customers
- Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
- Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion
Skills & Experience Required:
- A confident and friendly telephone manner
- Strong verbal and written communication skills
- Ability to meet and exceed targets
- A proactive attitude, comfortable working both independently and in a team
- Excellent multitasking and organisational skills
- Sharp attention to detail
- Fluent in Spanish
Package:
- £22 per hour Inside IR35
- 3-6 month contract (may be extended)
- Office based
- Collaborative and forward-thinking data culture
- Opportunities to work with modern cloud-based data platforms
Customer Service Advisor - (Spanish speaking) employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
How to prepare for a job interview at Intec Select
✨Brush Up on Your Spanish
Since this role requires strong Spanish language skills, make sure to practice your conversational Spanish before the interview. Try to engage in mock conversations or even watch Spanish films to get comfortable with the language.
✨Know the Company Inside Out
Research the IT consultancy and understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you’ve dealt with customers, even if it’s not in a formal job setting. Be ready to discuss how you handled difficult situations, as this will demonstrate your problem-solving skills and customer focus.
✨Showcase Your Communication Skills
During the interview, focus on clear and confident communication. Practice active listening and ensure you articulate your thoughts well. This is crucial for a Customer Service Advisor role, so let your personality shine through while maintaining professionalism.
