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- Tasks: Communicate with customers, resolve issues, and enhance their experience.
- Company: Leading IT consultancy delivering innovative data solutions.
- Benefits: £22 per hour, full training provided, and potential contract extension.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Fluent in Romanian with strong communication skills.
- Other info: Collaborative culture with opportunities to work on modern cloud platforms.
Customer Service Advisor – (Romanian speaking)
£22 per hour Inside IR35 – Fully Onsite – 3-6 month contract (may be extended) – Office based in Peterborough
No experience required, full training provided. Spanish language skills are essential.
Overview:
I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
Key Responsibilities:
- Communicate clearly and transparently with customers, keeping them informed and confident in the service
- Work within established policies and procedures to ensure high standards and compliance
- Seek opportunities to enhance the customer experience by identifying improvements to existing processes
- Manage incidents involving vulnerable customers with care and sensitivity
- Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
- Report any policy or process breaches swiftly and accurately
- Use various tools and platforms to maintain effective communication with customers
- Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
- Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion
Skills & Experience Required:
- A confident and friendly telephone manner
- Strong verbal and written communication skills
- Ability to meet and exceed targets
- A proactive attitude, comfortable working both independently and in a team
- Excellent multitasking and organisational skills
- Fluent in Romanian
Package:
- £22 per hour Inside IR35
- 3-6 month contract (may be extended)
- Office based
- Collaborative and forward-thinking data culture
- Opportunities to work with modern cloud-based data platforms
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Customer Service Advisor - (Romanian speaking) employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - (Romanian speaking)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and confident communication, try role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service Advisor - (Romanian speaking)
Some tips for your application 🫡
Show Off Your Language Skills: Since Romanian is a must-have for this role, make sure to highlight your fluency right at the top of your application. We want to see how you can use your language skills to enhance customer communication!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers.
Highlight Your Customer Service Experience: Even if you don’t have direct experience, think about any roles where you’ve helped others or resolved issues. We love seeing examples of how you’ve made someone’s day better, so share those stories!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Intec Select
✨Know Your Role
Make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with the importance of clear communication and how to manage customer complaints effectively. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Language Skills
Since Romanian language skills are essential, be prepared to showcase your fluency. You might even want to practice answering common interview questions in Romanian to show off your confidence and proficiency.
✨Demonstrate Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for the role, so showing that you can do this in the interview will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to explain how you would handle specific customer situations. Think of examples from past experiences or hypothetical situations where you can highlight your problem-solving skills and proactive attitude.
