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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a dynamic IT team within a government organisation.
- Benefits: Competitive daily rate, hands-on experience, and a chance to enhance your skills.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: 3+ years in IT support, strong problem-solving, and communication skills.
- Other info: On-site role in London with opportunities for professional growth.
We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person.
Role and Responsibilities
- Deliver outstanding customer service via phone, email, and face-to-face interactions.
- Diagnose and resolve technical issues efficiently, escalating when necessary.
- Support Windows 10/11 environments and Microsoft Office 365 applications.
- Assist with AOVPN, Autopilot, and Azure configurations (preferred).
- Provide remote support using VPN and other remote tools.
- Manage Active Directory tasks, including user account administration.
- Support iOS and Android mobile devices.
- Perform basic hardware diagnostics and troubleshooting for laptops and related equipment.
- Utilize IT Service Management (ITSM) and Asset Management tools.
- Adhere to ITIL best practices and contribute to process improvements.
Essential Skills & Experience
- Minimum 3+ years in IT support roles.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Windows 10/11 and Office 365.
- VPN and remote support tools.
- Active Directory.
- Mobile device support (iOS & Android).
- Familiarity with ITIL principles and ITSM tools.
Rate & Details
- Competitive rate: £180 - £200 per day (Inside IR35).
- 3 Month Contract.
- Full-time, 5 days per week on-site (London).
Support Analyst in City of London employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Support Analyst roles and practice your responses. Make sure you can showcase your problem-solving skills and technical knowledge, especially around Windows 10/11 and Office 365.
✨Tip Number 3
Show off your customer service skills! In your conversations, highlight your experience in delivering exceptional support. Remember, it’s not just about fixing issues; it’s about making users feel valued and understood.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line support. We want to see how you've tackled technical issues and delivered great customer service, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for IT support and how you can contribute to our team at StudySmarter.
Show Off Your Technical Skills: Be specific about your technical skills in your application. Highlight your experience with Windows 10/11, Office 365, and any familiarity with AOVPN or Azure configurations. We love seeing those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Intec Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft Office 365. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your strong technical background.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples of how you've handled difficult situations with users. Think about times when you went above and beyond to help someone out.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL principles is crucial for this position. Brush up on ITIL best practices and be prepared to discuss how you've contributed to process improvements in your previous roles.
✨Practice Remote Support Scenarios
Given that you'll be providing remote support, it’s a good idea to practice explaining how you would troubleshoot issues using VPN and other remote tools. This will demonstrate your readiness for the role and your problem-solving skills.
