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- Tasks: Manage end-to-end change and release processes in a dynamic telecom environment.
- Company: Join a leading telecommunications corporation making waves in the industry.
- Benefits: Enjoy a competitive £650 per day, hybrid work options, and occasional travel.
- Why this job: Be part of a hands-on role that drives process improvement and stakeholder engagement.
- Qualifications: Experience in Change Management, Release Management, or Test Management is essential.
- Other info: Ideal for those with a passion for telecoms and a knack for coordination.
The predicted salary is between 46800 - 78000 £ per year.
A leading telecommunications corporation is hiring a Change & Release Manager with experience working within the telco industry and governing the end-to-end change/release processes across retail / wholesale partners within a Salesforce / Etamin environment. The Change & Release Manager will work cross-functionally with internal teams, PMs, external partners, and vendors to ensure well-controlled deployments and process maturity during this contract period. This is a hands-on coordination role requiring a balance of process governance, stakeholder management, and technical delivery oversight. Our client is paying £650PD, Outside IR 35 to be based in Kings Hill, Kent on a hybrid basis (very occasional travel).
Key Responsibilities:
- Own and govern the end-to-end change and release processes across Salesforce-driven Retail and Netadmin-based Wholesale environments.
- Maintain and control the Forward Schedule of Change (FSC), collaborating closely with project managers, development teams, business owners, and external vendors to ensure alignment.
- Lead and manage a test team of 2 testers working across Wholesale and Retail domains.
- Drive consistent test planning, execution, and defect management processes.
- Identify opportunities to improve existing change, release, and testing processes.
- Lead post-release reviews to capture lessons learned and implement improvements.
Essential skills:
- Strong experience in Change Management, Release Management, or Test Management roles.
- Experience with CRM platforms (Salesforce experience preferred).
- Experience with provisioning and operational systems (Netadmin or similar desirable).
- Excellent stakeholder coordination and communication skills.
- Experience preparing and issuing professional release communications.
Desirable:
- Previous experience working within telecoms, broadband, or ISP sectors.
- Experience with service provider integrations.
- Familiarity with ITIL framework and principles.
- Hands-on experience introducing or improving test automation processes.
- Technical understanding of software delivery and deployment processes (Agile/Waterfall).
Change And Release Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change And Release Manager
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, particularly Salesforce and Netadmin. Having hands-on experience or even a solid understanding of these systems will give you an edge during discussions with our hiring team.
✨Tip Number 2
Highlight your experience in managing change and release processes, especially within the telecommunications sector. Be prepared to discuss specific examples where you've successfully governed these processes, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your stakeholder management skills by preparing to discuss how you've effectively communicated and coordinated with various teams in past roles. This is crucial for the Change and Release Manager position, so having concrete examples ready will be beneficial.
✨Tip Number 4
Research the ITIL framework and principles, as familiarity with these concepts is desirable for this role. Being able to articulate how you've applied ITIL practices in your previous positions can set you apart from other candidates.
We think you need these skills to ace Change And Release Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Change Management, Release Management, and Test Management. Emphasise any specific projects you've worked on within the telecommunications sector, especially those involving Salesforce or similar CRM platforms.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Discuss your hands-on experience with end-to-end change and release processes, and how you have successfully managed stakeholder communications and testing teams in previous roles.
Showcase Relevant Skills: Clearly outline your skills related to stakeholder coordination, process governance, and technical delivery oversight. Mention any familiarity with ITIL principles and your experience with test automation processes, as these are desirable for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Intec Select
✨Showcase Your Change Management Expertise
Be prepared to discuss your previous experience in Change Management, particularly within the telecommunications sector. Highlight specific projects where you successfully governed end-to-end change processes and how you collaborated with various stakeholders.
✨Demonstrate Technical Knowledge
Familiarise yourself with Salesforce and Netadmin systems, as well as the Agile and Waterfall methodologies. Be ready to explain how your technical understanding can contribute to effective change and release management.
✨Emphasise Stakeholder Coordination Skills
Since this role requires excellent communication and coordination with internal teams and external partners, prepare examples of how you've effectively managed stakeholder relationships in past roles. This will show your ability to navigate complex environments.
✨Prepare for Process Improvement Discussions
Think about instances where you've identified opportunities for process improvement in change or release management. Be ready to share these experiences and how they led to better outcomes, demonstrating your commitment to continuous improvement.
