At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company offering hybrid work and a supportive team environment.
- Benefits: £28,000 salary, excellent benefits, and flexible working arrangements.
- Other info: Fast-paced role with opportunities for career advancement.
- Why this job: Join a team that values customer satisfaction and personal growth.
- Qualifications: Previous customer service experience preferred; CRM knowledge is a plus.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
£28,000 + excellent benefits. Hybrid working.
Customer Support Executive in Cardiff employer: Intec Select
Join a dynamic team in Watford as a Customer Support Executive, where you'll enjoy a hybrid working model that promotes work-life balance. Our company fosters a supportive and collaborative culture, offering excellent benefits and opportunities for professional growth, ensuring you can thrive while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Support Executive in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and subscription management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:As a Customer Support Executive, clear communication is key. Use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past interactions, let us know you can handle inquiries like a pro!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks without breaking a sweat. In your application, share examples of how you’ve managed various responsibilities in previous roles. This will show us you’re ready for the fast-paced environment we thrive in!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Intec Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Executive. Familiarise yourself with common customer inquiries and complaints, as well as the tools and software mentioned in the job description, like CRM systems. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight how you approached the problem, what steps you took, and the positive outcome. This will illustrate your ability to handle challenges effectively, which is crucial for this role.
✨Demonstrate Your Organisational Skills
As a Customer Support Executive, you'll need to juggle multiple tasks. During the interview, share specific strategies you use to stay organised and manage your time efficiently. Whether it's using task management tools or prioritising your workload, showing that you can keep everything on track will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure customer satisfaction. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
