At a Glance
- Tasks: Provide 1st and 2nd line support for key business applications and drive service improvements.
- Company: Leading global organisation with a collaborative and supportive IT team.
- Benefits: Up to £55,000 salary, 20% discretionary bonus, and hybrid working.
- Other info: Opportunity to work with business-critical global systems and enhance your career.
- Why this job: Join a dynamic team and influence digital transformation initiatives.
- Qualifications: Experience in application support and strong user-facing skills required.
I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation.
You will be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers.
Key Responsibilities
- Provide 1st and 2nd line support across key business applications
- Investigate, diagnose and resolve user issues within agreed SLAs
- Act as an escalation point between support teams and technical specialists
- Support incident, problem and change management processes
- Deliver user onboarding and training sessions
- Create and maintain knowledge base articles, FAQs and support documentation
- Monitor ticket trends and user feedback to identify service improvements
- Support major incidents, system outages and disaster recovery testing
- Collaborate with internal teams and third-party providers to ensure excellent service delivery
- Drive process improvements and contribute to the modernisation of digital services
What We're Looking For
- Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role
- Strong user-facing and stakeholder management skills
- Experience working with ITSM platforms such as ServiceNow or similar
- Knowledge of Incident, Problem and Change Management processes
- Excellent troubleshooting and analytical skills
- Experience documenting support procedures and knowledge articles
- ITIL v3, v4 or equivalent service management experience
What's on Offer?
- Up to £55,000 salary
- 20% discretionary bonus
- London-based role
- Exposure to business-critical global systems
- Opportunity to influence service improvements and digital transformation initiatives
- Collaborative and supportive team environment
Application Support Analyst employer: Intec Select
Intec Select is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the D365 F&O Business Solutions Specialist role. Located in Greater London, employees benefit from a vibrant city atmosphere, ample professional development opportunities, and a commitment to aligning individual growth with organisational success, making it a rewarding place to advance your career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Intec Select values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Intec Select might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Intec Select!
✨Direct Apply to Intec Select
Let's not forget to apply directly through the Intec Select website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Intec Select.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Intec Select. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Intec Select
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
