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- Tasks: Provide advanced technical support and resolve complex network issues for enterprise clients.
- Company: Leading IT consultancy delivering innovative data and digital solutions.
- Benefits: Up to £45,000 salary, pension scheme, professional training, and paid holidays.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 3-5 years in SLA-driven support with strong Cisco knowledge.
- Other info: Enjoy a hybrid work model with a 4-day working week.
The predicted salary is between 36000 - 54000 £ per year.
We’re currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. We are seeking a skilled 2nd Line Network Engineer to join our dynamic team. In this role, you will provide advanced technical support to customers, resolving complex issues and ensuring the smooth operation of critical network systems. You will collaborate closely with 3rd Line resolver teams and follow established processes to maintain high service standards.
Key Responsibilities
- Investigate and resolve technical issues escalated from 1st Line support.
- Perform diagnostics, log monitoring, and rule base auditing.
- Manage device software upgrades, patches, and bug fixes.
- Handle configuration backup/restore and network configuration changes.
- Collaborate with 3rd Line teams and escalate to vendors when necessary.
- Complete scheduled tasks and provide detailed handovers between shifts.
- Support Service Desk and assist with onboarding new customers.
- Maintain technical accreditations and proactively develop skills.
- Participate in change management processes and shadowing activities.
Requirements
- 3-5 years’ experience in a similar SLA-driven support role.
- Proven ability to deliver projects and complex changes.
- Strong knowledge of Cisco Switch/Router environments.
- Experience with technologies such as: Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS Netscaler / F5 Load Balancers.
- HP Switching.
- Advanced Cisco knowledge (Wireless, SD-WAN, DNAC, ISE, ACI).
- Security Clearance (SC) or ability to obtain.
- Familiarity with ITIL best practices.
Shift Pattern: 4 shifts on (Friday to Monday, including weekends) – 8:00am to 6:00pm, 3 days off (Tuesday to Thursday).
Package: Salary: Up to £45,000, Career Development Opportunities, Benefits: Pension scheme, professional training, paid holiday.
2nd Line Network Engineer employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Network Engineer
✨Tip Number 1
Network your way to success! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the technical interview like a pro! Brush up on your Cisco knowledge and be ready to discuss your experience with Fortinet, Palo Alto, and other technologies mentioned in the job description. We want to see your skills shine!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in past roles. This will demonstrate your ability to handle the challenges of a 2nd Line Network Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SLA-driven support roles and showcases your technical skills with Cisco and other relevant technologies. We want to see how your background aligns with the 2nd Line Network Engineer position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network engineering and how you can contribute to our team. Don’t forget to mention any specific projects or achievements that demonstrate your expertise.
Showcase Your Problem-Solving Skills: In your application, highlight examples where you've successfully resolved complex technical issues. We love seeing how you approach challenges and what steps you take to ensure smooth operations in network systems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Let’s get you on board!
How to prepare for a job interview at Intec Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco Switch/Router environments and the other technologies mentioned in the job description. Be ready to discuss your experience with Fortinet, Checkpoint, Palo Alto, and more. The interviewers will appreciate your technical expertise!
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex technical issues in the past. Think about situations where you had to collaborate with 3rd Line teams or escalate issues to vendors. This will demonstrate your ability to handle the responsibilities of the role.
✨Understand the Company Culture
Research the IT consultancy's values and work culture. Since this role involves a hybrid working model and a unique shift pattern, be ready to discuss how you can adapt to this environment and contribute positively to the team dynamics.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team's current projects, the tools they use for diagnostics, or how they approach change management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.