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For Companies At a Glance
- Tasks: Provide first-line technical support via phone, email, and chat.
- Company: Join an award-winning IT consultancy known for its dynamic environment.
- Benefits: Enjoy a competitive salary, support for certifications, and excellent perks.
- Why this job: Perfect for tech enthusiasts eager to grow in a fast-paced consultancy.
- Qualifications: Experience in 1st Line Support; IT-related degree or certifications preferred.
- Other info: This is a fully onsite role, ideal for proactive problem solvers.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity has arisen to join an award-winning IT consultancy as a 1st Line Support Engineer. This client-facing role is ideal for a proactive and customer-oriented individual who thrives in dynamic environments and enjoys solving technical problems across a variety of industries.
As a Service Desk First Line Engineer, you will act as the first point of contact for clients, delivering technical support and troubleshooting assistance via phone, email, and chat. You'll play a key role in diagnosing and resolving IT issues efficiently while maintaining high standards of service delivery and professionalism.
This role requires someone who can manage competing priorities, work to tight deadlines, and consistently deliver an excellent support experience. If you’re looking to grow your technical expertise within a fast-paced consultancy setting, this is a fantastic opportunity to take the next step in your IT career.
Role & Responsibilities:- Act as the first point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues, escalating when necessary.
- Log and track incidents and service requests in the ticketing system.
- Provide remote and on-site support for device setup, configuration, and user account management.
- Ensure timely resolution of issues in line with SLAs and communicate clearly with end-users.
- Contribute to documentation and knowledge base articles.
- Collaborate with other IT teams to support seamless service delivery.
- Experience in a 1st Line Support or Service Desk role.
- Strong troubleshooting skills across Windows, macOS, hardware, and basic networking.
- Excellent communication and customer service skills.
- Familiarity with ticketing systems and remote support tools.
- Ability to manage multiple tasks and work under pressure.
- Team player with strong documentation and problem-solving abilities.
- Flexible, adaptable, and eager to learn new technologies.
- IT-related degree or certifications (e.g., CompTIA A+, Microsoft) preferred.
- Salary up to £30,000
- Support with Certifications
- Many more excellent benefits
- Fully onsite based role
Locations
1st Line Helpdesk Support Engineer employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support Engineer
✨Tip Number 1
Familiarise yourself with common troubleshooting scenarios for hardware and software issues. Being able to demonstrate your problem-solving skills during the interview will show that you're ready to tackle real-world challenges.
✨Tip Number 2
Brush up on your communication skills, as this role requires clear and effective interaction with clients. Practising how to explain technical concepts in simple terms can set you apart from other candidates.
✨Tip Number 3
Get comfortable with ticketing systems and remote support tools. If you have experience with specific software, be prepared to discuss it, as familiarity with these tools is crucial for the role.
✨Tip Number 4
Show your eagerness to learn by researching the latest technologies and trends in IT support. Mentioning your commitment to continuous learning can impress potential employers and demonstrate your passion for the field.
We think you need these skills to ace 1st Line Helpdesk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or Service Desk roles. Emphasise your troubleshooting skills, customer service experience, and familiarity with ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as knowledge of Windows, macOS, and basic networking. Also, mention any certifications like CompTIA A+ or Microsoft that you possess.
Showcase Communication Abilities: Since this role requires excellent communication skills, provide examples of how you've effectively communicated with clients or team members in previous positions. This could be through written documentation or verbal interactions.
How to prepare for a job interview at Intec Select
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your thought process and the steps you took to diagnose and fix problems, as this role heavily relies on strong troubleshooting abilities.
✨Demonstrate Excellent Communication
Since you'll be the first point of contact for clients, it's crucial to convey your communication skills. Practice explaining technical concepts in simple terms, and be ready to showcase your customer service experience during the interview.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in IT support roles. If you have experience with any, be sure to mention it. Understanding how to log and track incidents will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific technical issues or customer interactions. Think through potential challenges you might face in the role and how you would address them effectively.
