Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and set up new hardware.
- Company: Join a prestigious law firm in London, known for its supportive work environment.
- Benefits: Enjoy a permanent position with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Experience in IT support, strong communication skills, and knowledge of operating systems required.
- Other info: Ideal for tech-savvy individuals looking to advance their career in a professional setting.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis.
Responsibilities and Duties:
- Provide 1st and 2nd line support to users.
- Troubleshoot and resolve IT issues.
- Assist with the setup and configuration of new hardware and software.
- Maintain an inventory of IT equipment.
- Ensure high levels of customer satisfaction.
Requirements:
- Experience in a similar IT support role.
- Strong communication skills.
- Ability to work under pressure and manage multiple tasks.
- Knowledge of common operating systems and applications.
VIP 2Nd Line Support Analyst employer: Intec Select Ltd
Contact Detail:
Intec Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP 2Nd Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and software commonly used in law firms. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the industry.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. Being able to showcase your hands-on experience with resolving IT issues can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think of examples where you've successfully resolved IT issues under pressure, as this will highlight your problem-solving abilities and customer service skills.
✨Tip Number 4
Network with professionals in the legal IT support field. Attend relevant meetups or online forums to gain insights and possibly get referrals, which can significantly increase your chances of landing the job.
We think you need these skills to ace VIP 2Nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your skills in troubleshooting, user support, and any specific software or hardware you have worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to work under pressure. Mention specific examples of how you've resolved IT issues in the past and how you ensure customer satisfaction.
Highlight Technical Skills: In your application, clearly list your knowledge of operating systems and applications. This could include Windows, macOS, Linux, or any specific software relevant to the law firm environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Intec Select Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples of troubleshooting IT issues you've resolved in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will show that you can ensure high levels of customer satisfaction.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss scenarios where you've had to manage multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you effectively resolved issues while maintaining quality service.
✨Familiarise Yourself with Common Operating Systems
Make sure you have a good understanding of the common operating systems and applications mentioned in the job description. Being able to discuss your knowledge and experience with these systems will give you an edge during the interview.
