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- Tasks: Support VIP clients with tech issues, manage devices, and ensure smooth operations.
- Company: Join a leading FTSE 250 financial services provider known for innovation.
- Benefits: Competitive pay, dynamic work environment, and opportunities for professional growth.
- Why this job: Engage with high-level professionals and enhance your tech skills in a fast-paced setting.
- Qualifications: Experience in 2nd line support, knowledge of Microsoft tools, and a knack for problem-solving.
- Other info: One-stage interview process; immediate start available.
The predicted salary is between 50000 - 60000 £ per year.
Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of £250 to £275 PD for a 6/12-month project to be based in Chatham, Kent - 5 days per week.
Key Responsibilities:
- Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
- Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
- Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
- Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
- Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
- Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
- Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers.
Key Experience:
- Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must have.
- Domain industry experience within a financial services or professional services environment is a must-have.
- Working knowledge of AD, ServiceNow, Webex/MS teams, Citrix, and Cloud printing solutions is a must-have.
- Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have.
- Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.
One stage interview process, to start ASAP. Unfortunately, candidates with 4 week notice periods will not be considered.
VIP 2Nd Line Support Analyst - £250 To £300 PD - Inside IR 35 employer: Intec Select Ltd
Contact Detail:
Intec Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP 2Nd Line Support Analyst - £250 To £300 PD - Inside IR 35
✨Tip Number 1
Make sure to highlight your experience with VIP and C-Suite support in your conversations. When networking or during interviews, share specific examples of how you've successfully resolved issues for high-level executives.
✨Tip Number 2
Familiarise yourself with the tools mentioned in the job description, such as ServiceNow and Microsoft Teams. If you can demonstrate your proficiency with these platforms during discussions, it will show that you're ready to hit the ground running.
✨Tip Number 3
Research the company’s culture and values, especially since it's a financial services provider. Tailor your approach to align with their ethos, which can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Prepare to discuss your experience with Joiners, Movers, and Leavers processes. Be ready to explain how you've managed equipment deployment and updates to Active Directory, as this is crucial for the role.
We think you need these skills to ace VIP 2Nd Line Support Analyst - £250 To £300 PD - Inside IR 35
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles, especially any work with VIPs or C-Suite executives. Use specific examples that demonstrate your skills with Microsoft suite, AD, ServiceNow, and Webex/MS Teams.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the key responsibilities and experiences mentioned in the job description. Emphasise your ability to manage service requests and your experience with Joiners, Movers, and Leavers processes.
Showcase Relevant Experience: In your application, clearly outline your previous roles in financial services or professional environments. Mention any specific projects or tasks where you supported senior management or handled critical incidents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support analyst role.
How to prepare for a job interview at Intec Select Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft suite, Active Directory, ServiceNow, and Webex/MS Teams during the interview. Be prepared to discuss specific scenarios where you've successfully used these tools to resolve issues, especially in a VIP or C-Suite context.
✨Demonstrate Your Customer Service Approach
Since this role involves supporting high-level executives, it's crucial to convey your understanding of excellent customer service. Share examples of how you've effectively communicated with users, managed their expectations, and ensured their satisfaction throughout the support process.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot complex issues or manage multiple requests simultaneously, and be ready to explain your thought process and actions taken.
✨Understand the Company Culture
Research the financial services provider's culture and values before the interview. Being able to align your answers with their ethos will demonstrate your genuine interest in the company and how you can contribute positively to their team.
