At a Glance
- Tasks: Troubleshoot and resolve technical issues across cloud, networking, and applications.
- Company: Leading IT consultancy with a focus on innovation and growth.
- Benefits: Up to £39,000 salary, hybrid work, training, and career progression.
- Other info: Exciting opportunities for career advancement in a fast-paced environment.
- Why this job: Join a dynamic team and enhance your skills with top-notch training and certifications.
- Qualifications: 2+ years in 2nd Line Support; experience with Microsoft technologies and networking.
The predicted salary is between 31200 - 46800 € per year.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK, is hiring a 2nd / 3rd line engineer to troubleshoot across infrastructure, cloud, networking, and 3rd party applications. Our client requires the Support Engineer to have strong capabilities in Cloud, Microsoft 365, AD, Exchange, and Networking (LAN/WAN, firewalls, VPNs, etc.) with preferably a background in Consultancy, MSP, or Enterprise Environment. They are offering a basic salary up to £39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP. Our client offers fantastic training and access to the latest training & certifications within their field.
Core responsibilities:- Resolve escalated technical issues across infrastructure, cloud, networking, and applications
- Diagnose, troubleshoot, and implement configuration changes across customer environments
- Manage incidents in line with SLAs, KPIs, and best practice
- Communicate clearly with customers, managing expectations and providing updates
- Maintain accurate ticketing, documentation, and knowledge base articles
- Identify recurring issues and contribute to service and process improvements
- Support projects alongside senior engineers and solutions teams
- Participate in disaster recovery, business continuity, and security activities
- Work with vendors and third parties on escalations and advanced fixes
- Minimum of two years experience within a 2nd Line Support position
- Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client
- Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
- Virtualisation (Hyper-V, VMware, Citrix)
- Cloud platforms (Azure, AWS, Google Cloud)
- Networking (LAN/WAN, firewalls, VPNs, routing & switching)
- Hardware, backup, cybersecurity, monitoring, and automation tools
- Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
- Must have the ability to drive, with access to a vehicle
IT Support Engineer + Training + Career Progression in Sittingbourne employer: Intec Select Ltd
Join a dynamic IT consultancy that prioritises employee development and offers a supportive work culture in Sittingbourne. With a strong focus on training and career progression, you will have access to the latest certifications and hands-on experience in a variety of technologies, all while enjoying a hybrid work model that promotes work-life balance. This is an excellent opportunity for those looking to grow their skills in a fast-paced environment with a commitment to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer + Training + Career Progression in Sittingbourne
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to connect with potential employers and other IT professionals who can give you the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in cloud, networking, or Microsoft technologies. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles that you won’t find anywhere else!
We think you need these skills to ace IT Support Engineer + Training + Career Progression in Sittingbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Microsoft 365 and cloud platforms. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for IT support and any relevant experiences that showcase your problem-solving skills. We love a good story!
Show Off Your Certifications:If you've got any relevant certifications, make them stand out! Whether it's Microsoft, VMware, or CompTIA, we want to know about it. It shows us you're serious about your professional development.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you don't miss out on any updates from us. We can't wait to hear from you!
How to prepare for a job interview at Intec Select Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, cloud platforms, and networking. Be ready to discuss your experience with tools like Azure, AWS, and VMware, as well as any relevant certifications you hold. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Prepare for Scenario-Based Questions
Expect to face questions that require you to troubleshoot a problem on the spot. Think about past experiences where you've resolved technical issues and be prepared to walk through your thought process. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with customers and team members. Practice explaining complex technical concepts in simple terms. During the interview, focus on how you manage customer expectations and provide updates, as this is crucial for success in the role.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for. Mentioning how you can contribute to their environment and your enthusiasm for their training and career progression opportunities can set you apart from other candidates.
