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- Tasks: Lead a team to manage service desk operations and resolve customer tickets.
- Company: Join a reputable enterprise organisation known for its strong IT services.
- Benefits: Enjoy a competitive day rate of £325PD with potential for permanent placement.
- Why this job: This role offers hands-on experience in a dynamic environment with growth opportunities.
- Qualifications: Must have proven experience as a Service Desk Manager, especially with Microsoft 365.
- Other info: Occasional travel to the office in Kent is required.
The predicted salary is between 78000 - 108000 £ per year.
A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This is a hands-on role, managing a team of three and assisting with ticket resolution and dealing with customers.
Our client is looking to pay a day rate of £325 PD outside IR35 for a 3-month rolling contract with scope to move into a permanent post with travel to the office in Kent on occasions.
The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation.
Skills and Experience:
- At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDesk.
- Strong understanding of IT service delivery processes, incident management, problem resolution, and change management.
- Excellent client management and communication skills, with a track record of building and maintaining successful relationships.
- ITIL Foundation or higher.
Please respond to this advert with an up-to-date version of your CV and the leading consultant will be in touch.
Locations
Service Desk Manager - OIR35 - £325 PD employer: Intec Select Ltd
Contact Detail:
Intec Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager - OIR35 - £325 PD
✨Tip Number 1
Make sure to highlight your experience with Microsoft 365 and any specific tools like TopDesk during your conversations. This will show that you have the technical background they are looking for.
✨Tip Number 2
Prepare examples of how you've successfully managed a Service Desk team in the past. Be ready to discuss your approach to incident management and problem resolution, as these are key aspects of the role.
✨Tip Number 3
Demonstrate your interpersonal skills by being personable and engaging during interviews. Building rapport with the interviewers can set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your responses to align with their ethos can make a strong impression.
We think you need these skills to ace Service Desk Manager - OIR35 - £325 PD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Desk Manager, particularly focusing on your skills in managing teams, service support, and delivery. Emphasise your familiarity with the Microsoft 365 tech stack and any relevant project management experience.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Discuss your managerial and interpersonal skills, and provide examples of how you've successfully led a team in a similar environment.
Highlight Relevant Certifications: If you have an ITIL Foundation certification or higher, make sure to mention it prominently in your application. This is a key requirement for the role and will demonstrate your commitment to IT service delivery processes.
Showcase Client Management Skills: In your application, include specific examples of how you've built and maintained successful client relationships. This will help illustrate your excellent communication skills and ability to manage client expectations effectively.
How to prepare for a job interview at Intec Select Ltd
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and resolving conflicts.
✨Highlight Technical Expertise
Make sure to discuss your experience with the Microsoft 365 tech stack and any relevant tools like TopDesk. Be ready to explain how your technical background has helped you in service delivery and incident management.
✨Demonstrate Client Management Abilities
Since excellent client management is crucial for this role, prepare to share specific instances where you've built and maintained successful relationships with clients. Highlight your communication skills and how they contributed to positive outcomes.
✨Understand ITIL Framework
Familiarise yourself with ITIL principles, as they are essential for this position. Be prepared to discuss how you've applied ITIL practices in your previous roles, particularly in incident management and change management.
