Service Desk Manager - OIR35 - £325 PD

Service Desk Manager – OIR35 – £325 PD Company: A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This a hands on role, managing a team of three and assisting with ticket resolution / dealing with customers. Our client is looking to pay a day rate of £325PD outside IR 35 for a 3 month rolling contract with scope to move into a permenant post with travel to office in Kent on occasions. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDesk Strong understanding of IT service delivery processes, incident management, problem resolution, and change management Excellent client management and communication skills, with a track record of building and maintaining successful relationships ITIL Foundation or higher At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack Strong understanding of IT service delivery processes, incident management, problem resolution, and change management Excellent client management and communication skills, with a track record of building and maintaining successful relationships. Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch