At a Glance
- Tasks: Support and enhance digital learning products while collaborating with global teams.
- Company: Dynamic Ed-Tech company focused on innovative digital solutions.
- Benefits: 32 days annual leave, flexible working, 28% pension, and bonuses.
- Other info: Join a collaborative environment with opportunities for international teamwork.
- Why this job: Make a real impact in education by improving user-focused digital platforms.
- Qualifications: Experience in product support and strong analytical skills required.
This role is responsible for supporting, developing and delivering digital learning and assessment products within a global education environment. Working closely with Product Owners, developers and international stakeholders, you'll help ensure digital platforms are reliable, user-focused and continuously improved while supporting a global user base.
This role would suit someone with a background in Product Support, Product Operations, Digital Learning Platforms, SaaS Platform Support, Application Support or Technical Product Management who enjoys working with global stakeholders, analysing data, improving digital products and supporting large-scale online platforms. It is a blend of product support (around 60%) and product/project coordination (around 40%), rather than a software development role.
Key Responsibilities- Manage the day-to-day support and continuous improvement of digital learning and assessment platforms.
- Coordinate with developers, designers and Product Owners to deliver new features and enhancements.
- Lead User Acceptance Testing (UAT), gather user feedback and help prioritise product improvements.
- Manage product backlogs and contribute to product roadmaps.
- Produce and maintain process documentation, user guides, training materials and e-learning resources.
- Troubleshoot platform issues and provide technical support and workarounds.
- Analyse large datasets using Excel, Power BI and other reporting tools to identify trends and improve products.
- Manage relationships with external suppliers, partners and stakeholders.
- Support project delivery, budget tracking and contract management.
- Collaborate with global teams across multiple countries and time zones.
- Experience supporting large-scale technical or digital platform projects preferably within Ed-Tech is a must have.
- Strong knowledge of digital learning or assessment platforms.
- Experience coordinating UAT and platform testing.
- Advanced Excel skills with experience using Power BI or similar reporting tools.
- Ability to analyse data and translate findings into product improvements.
- Experience creating documentation, training materials and user guidance.
- Strong stakeholder management and communication skills.
- Ability to troubleshoot technical issues and support platform users.
- Experience delivering change across international teams.
- Agile project management certification.
- Experience with platform development.
- Knowledge of digital education or assessment products.
- Familiarity with English learning or examination platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Intec Select Ltd looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Product Support Manager at Intec Select Ltd, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Intec Select Ltd, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Intec Select Ltd and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Intec Select Ltd
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Intec Select Ltd might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Intec Select Ltd.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
