Salary: £? - ? per year
Requirements:
- 1-3 years of experience in a Service Desk, Help Desk, or IT Support role
- Experience with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or similar
- Windows 10/11 and Microsoft 365 support experience
- Exposure to Active Directory, Entra ID, Exchange Online, and endpoint management
- ITIL Foundation or relevant technical certifications are a plus
Responsibilities:
- Log, categorise, prioritise, and manage incidents through an ITSM platform
- Provide first-line troubleshooting for hardware, software, network, and application issues
- Manage user account administration, including password resets, access requests, and onboarding
- Provide customer support across phone, email, chat, and self-service channels
- Maintain knowledge articles and contribute to continuous improvement
- Meet SLAs and KPIs, participate in shift rotations, and support major incidents
Technologies:
- Active Directory
- Hardware
- Support
- ITIL
- ITSM
- JIRA
- Microsoft 365
- Network
- ServiceNow
- Windows
- Office 365
More:
Were hiring a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests efficiently while maintaining a high standard of customer service. This is a hybrid role based in London, available on a permanent or contract basis. The salary is up to £35,000, or the contract rate is £200-£250 per day.
last updated 40 week of 2026
#J-18808-Ljbffr
1st Line Support in London employer: Intec Select Ltd
Join a dynamic technology team in London as a Junior Developer, where you'll thrive in a collaborative environment that fosters innovation and growth. With access to modern Microsoft technologies and a commitment to employee development, this role offers not only a competitive salary and generous benefits but also the chance to build a rewarding career in software engineering. Enjoy a healthy work-life balance with hybrid working options and a supportive culture that values your contributions.
