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- Tasks: Lead daily IT operations and manage a small team across various specialisms.
- Company: Join a highly reputable public sector corporation making a difference.
- Benefits: Earn up to £550PD with a 6-month contract and weekly office presence.
- Why this job: Be part of impactful projects like cloud migrations and cyber upgrades in a supportive environment.
- Qualifications: 10+ years in IT support, local government experience, and strong technical knowledge required.
- Other info: Opportunity to evolve from technical to managerial as the team grows.
The predicted salary is between 66000 - 88000 £ per year.
IT Operations Manager – IIR35 £550PD – 6 months
A highly reputable public sector corporation is hiring an IT operations manager responsible for the daily operations and oversight of the IT service delivery / cloud / on-premise infrastructure within a multi-million corporation. You will be responsible for managing a small team, covering multiple specialisms within Ops (Data, Cloud, Security, Virtualisation, Storage, and Back-Up). Initially, the role will be 50% technical and 50% managerial but will evolve into a less technical role as the team grows. This contract opportunity requires weekly office presence and is paying up to £550PD Inside IR 35 for a 6 month project.
To be considered for this role, you must have demonstrated proven experience within service desk/desktop/infrastructure support and be able to provide incident management, strategy, governance, capacity planning and resourcing for a medium sized corporation with several internal projects ongoing (cloud migrations, zero trust network, data warehouse platform, cyber upgrade etc.) – any exposure to the Public Sector (council or borough) would be highly advantageous.
Core Responsibilities:
- Operational responsibility for the whole IT infrastructure at Head Office and portfolio marketing suites, ensuring a high level of customer service is maintained whilst delivering a smooth and timely support experience.
- Assist the Head of IT in the budget process and creation of various management reports.
- Management and development of various processes, including third-party cyber security risk and IT risk management (conducting meetings with the broader business, maintaining the risk register etc.).
- Identify and take action to mitigate risk, ensuring adequate controls.
- Develop and improve infrastructure (including network design), services, policies, procedures and processes.
Essential:
- Local government or public sector experience is a must have.
- Equivalent to 10+ years’ experience of service desk/desktop or specialised IT Operational support experience or similar role.
- Technical knowledge of operational infrastructure (Azure/AWS, Virtual Data Centre), devices (laptops/virtual desktops) and other systems used (Windows 10, Azure AD+hosting, Intune, Office 365 suite including Teams, Defender, AOVPN and SharePoint).
- Understanding of cyber security, GDPR and privacy best practices.
- Experience managing a service delivery function.
- Experience in running incident, request and change management.
- ITIL, Microsoft, and VMware qualifications are desirable.
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IT Operations Manager employer: Intec Select Ltd
Contact Detail:
Intec Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Make sure to highlight your experience in managing IT operations, especially within the public sector. If you've worked on projects related to cloud migrations or cyber security, be ready to discuss these in detail during your interview.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as Azure, AWS, and Office 365. Being able to speak confidently about these tools will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved service delivery in previous roles. This will show that you have the managerial skills needed to lead a small team effectively.
✨Tip Number 4
Since this role requires a strong understanding of risk management, think of instances where you've identified and mitigated risks in IT operations. Be ready to share these experiences to showcase your proactive approach.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT operations, particularly in service desk and infrastructure support. Emphasize your managerial skills and any public sector experience you have.
Craft a Strong Cover Letter: In your cover letter, address the specific requirements mentioned in the job description. Discuss your experience with cloud migrations, incident management, and your understanding of cyber security and GDPR.
Showcase Technical Skills: Clearly outline your technical knowledge related to operational infrastructure, including Azure/AWS and Windows 10. Mention any relevant certifications like ITIL or Microsoft qualifications that can strengthen your application.
Highlight Leadership Experience: Since the role involves managing a team, be sure to include examples of your leadership experience. Discuss how you've developed processes and managed teams in previous roles, especially in a public sector context.
How to prepare for a job interview at Intec Select Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your technical knowledge in operational infrastructure, especially with Azure/AWS and virtual data centers. Highlight specific projects where you've successfully managed cloud migrations or implemented security measures.
✨Demonstrate Leadership Skills
Since the role involves managing a small team, share examples of how you've led teams in the past. Discuss your approach to team development, conflict resolution, and how you ensure high levels of customer service.
✨Understand Public Sector Dynamics
Familiarize yourself with the unique challenges and regulations of the public sector. If you have experience in local government or similar environments, be ready to discuss how that experience will benefit the organization.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios, such as incident management or risk mitigation. Prepare specific examples that demonstrate your strategic thinking and ability to manage multiple ongoing projects.
