At a Glance
- Tasks: Lead and optimise Microsoft Dynamics 365 and other critical applications for our business.
- Company: Dynamic organisation seeking a proactive Applications Lead in London.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing core business systems and driving service excellence.
- Qualifications: Strong experience with Microsoft Dynamics 365 and excellent stakeholder management skills.
We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities:
- Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications
- Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems
- Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs
- Act as the escalation point for complex D365 issues, working closely with vendors and internal teams
- Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements
- Drive continuous improvement of D365 functionality, performance, and user adoption
- Manage and deliver D365-related projects, enhancements, and upgrades
- Work closely with stakeholders to gather requirements and translate them into D365 solutions and improvements
- Manage integrations between D365, ERP/CRM platforms, and third-party systems
- Collaborate with vendors and partners supporting D365 and associated applications
- Operate within a DevOps framework to support continuous delivery and improvement of D365 and other applications
Technical Requirements:
Essential Skills & Experience
- Strong, hands-on experience with Microsoft Dynamics 365 (D365) across support, configuration, or delivery
- Proven experience managing and supporting D365 environments in a business-critical setting
- Experience working with ERP and CRM systems, ideally integrated with D365
- Experience with cloud platforms (Azure preferred), particularly supporting D365 environments
- Strong experience managing third-party vendors, including D365 partners and support providers
- Background in application support, service delivery, or helpdesk management, with exposure to D365 support models
- Experience working within DevOps practices and environments
- Solid understanding of ITIL processes (Incident, Problem, Change Management)
- Ability to analyse support data (including D365 tickets and usage) and produce actionable insights
- Excellent communication and stakeholder management skills, with the ability to engage both technical teams and business users
Nice to Have
- Experience delivering D365 transformation or implementation projects
- Formal project management certification (Prince2, Agile, Scrum)
- Knowledge of D365 modules (e.g. Finance, Supply Chain, Sales, Customer Service)
Applications Lead in Edgware employer: Intec Select Ltd
Join a dynamic and innovative team in London as an Applications Lead, where your expertise in Microsoft Dynamics 365 will be valued and nurtured. We offer a hybrid work environment that promotes flexibility and work-life balance, alongside competitive daily rates and opportunities for professional growth through engaging projects and collaboration with industry-leading vendors. Our supportive culture prioritises service excellence and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Lead in Edgware
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals that could give you the edge.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365, consider creating a portfolio or case studies showcasing your past projects. This can really help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Prepare for the interview by brushing up on common D365 scenarios and challenges. Think about how you would tackle them and be ready to share your thought process. This shows you’re not just knowledgeable but also proactive!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Applications Lead in Edgware
Some tips for your application 🫡
Show Your D365 Expertise:Make sure to highlight your hands-on experience with Microsoft Dynamics 365 in your application. We want to see how you've managed and supported D365 environments, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the role of Applications Lead. Use keywords from the job description and show us how your experience aligns with our needs. This will help you stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to D365 or the role, and make sure to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Intec Select Ltd
✨Know Your D365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific features, functionalities, and any recent updates. Prepare examples of how you've optimised or supported D365 in previous roles, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Be prepared to share instances where you've tackled complex D365 issues. Think about the challenges you faced, how you escalated them, and the outcomes. This will demonstrate your ability to manage support tickets effectively and your understanding of ITIL processes.
✨Engage with Stakeholders
Since stakeholder management is key, think of ways you've successfully gathered requirements and translated them into D365 solutions. Be ready to discuss how you communicate with both technical teams and business users, as this will highlight your excellent communication skills.
✨Emphasise Continuous Improvement
Talk about your approach to driving continuous improvement within D365. Share examples of how you've managed enhancements or upgrades, and be ready to discuss how you analyse support data to produce actionable insights. This shows you're proactive and focused on service excellence.
