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For Companies At a Glance
- Tasks: Lead a team supporting critical IT operations and manage service delivery.
- Company: Join a global financial services firm with a strong reputation in the industry.
- Benefits: Enjoy a hybrid work model, excellent salary, and generous pension contributions.
- Why this job: Be part of a dynamic team driving service improvement and operational excellence.
- Qualifications: Experience in managing 2nd/3rd Line teams and strong technical knowledge required.
- Other info: Hands-on leadership role with opportunities for professional growth and development.
The predicted salary is between 72000 - 108000 £ per year.
A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.
This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.
Role & Responsibilities:
- Lead and develop the 2nd Line Infrastructure team
- Oversee incident, problem, and change management
- Support complex technical escalations
- Drive service improvement and operational excellence
- Contribute to infrastructure roadmap and automation initiatives
Essential Skills & Requirements:
- Experience managing 2nd/3rd Line teams in enterprise environments
- Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
- Proficient in PowerShell (Terraform a bonus)
- ITIL knowledge and relevant technical certifications
Package:
- £80K - £90K basic salary
- Hybrid - London (3 days per week)
- Discretionary bonus
- Excellent pension contribution (up to 17%)
- Private healthcare
- Excellent additional lifestyle and health benefits
Desktop & Infrastructure Support Manager employer: Intec Select Ltd
Contact Detail:
Intec Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop & Infrastructure Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, O365, and Azure. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to developing team members and driving service improvement.
✨Tip Number 3
Brush up on ITIL principles and be prepared to discuss how you've applied them in real-world scenarios. This will demonstrate your understanding of incident, problem, and change management processes.
✨Tip Number 4
Network with professionals in the industry, especially those who work in similar roles. Engaging with others can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Desktop & Infrastructure Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience managing 2nd/3rd Line teams and your technical skills in Windows Server, O365, VMware, and networking. Use specific examples to demonstrate your leadership and service delivery mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of leading a team and supporting IT operations, and mention any relevant ITIL knowledge or certifications.
Showcase Technical Proficiency: When detailing your experience, emphasise your proficiency in PowerShell and any other relevant technologies like Azure and Citrix. Mention specific projects or achievements that illustrate your technical capabilities and problem-solving skills.
Highlight Service Improvement Initiatives: Include examples of how you have driven service improvement and operational excellence in previous roles. This could involve discussing successful projects or initiatives that enhanced service delivery or customer satisfaction.
How to prepare for a job interview at Intec Select Ltd
✨Showcase Your Leadership Skills
As a Desktop & Infrastructure Support Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any strategies you've implemented to improve service delivery.
✨Demonstrate Technical Proficiency
Make sure you can confidently talk about your experience with Windows Server, O365, VMware, and other relevant technologies. Prepare examples of how you've used these tools in past roles to solve complex issues.
✨Understand the Importance of Service Delivery
This role requires a strong service delivery mindset. Be ready to explain how you ensure high-quality support and how you handle escalations. Discuss any frameworks or methodologies you follow, like ITIL.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've had to manage incidents or drive service improvements, and be ready to walk the interviewer through your thought process.
