At a Glance
- Tasks: Provide 1st and 2nd line support for key business applications and drive service improvements.
- Company: Leading global organisation with a collaborative and supportive IT team.
- Benefits: Up to £55,000 salary, 20% discretionary bonus, and hybrid working.
- Other info: Opportunity to work with global systems and enhance your career in a dynamic environment.
- Why this job: Play a key role in supporting critical digital systems and influence transformation initiatives.
- Qualifications: Experience in application support and strong user-facing skills required.
The predicted salary is between 47250 - 57750 £ per year.
I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London.
This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation.
You will be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers.
Key Responsibilities- Provide 1st and 2nd line support across key business applications
- Investigate, diagnose and resolve user issues within agreed SLAs
- Act as an escalation point between support teams and technical specialists
- Support incident, problem and change management processes
- Deliver user onboarding and training sessions
- Create and maintain knowledge base articles, FAQs and support documentation
- Monitor ticket trends and user feedback to identify service improvements
- Support major incidents, system outages and disaster recovery testing
- Collaborate with internal teams and third-party providers to ensure excellent service delivery
- Drive process improvements and contribute to the modernisation of digital services
- Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role
- Strong user-facing and stakeholder management skills
- Experience working with ITSM platforms such as ServiceNow or similar
- Knowledge of Incident, Problem and Change Management processes
- Excellent troubleshooting and analytical skills
- Experience documenting support procedures and knowledge articles
- ITIL v3, v4 or equivalent service management experience
- Up to £55,000 salary
- 20% discretionary bonus
- London-based role
- Exposure to business-critical global systems
- Opportunity to influence service improvements and digital transformation initiatives
- Collaborative and supportive team environment
Application Support Analyst employer: Intec Select Ltd
Intec Select Ltd is an exceptional employer, offering a dynamic work environment in Wolverhampton where innovation meets engineering excellence. With competitive salaries, substantial bonuses, and comprehensive health benefits, employees are encouraged to grow and thrive in their careers while contributing to cutting-edge banking platforms. The company fosters a collaborative culture that values leadership and creativity, making it an ideal place for those looking to make a meaningful impact in the payments industry.
