At a Glance
- Tasks: Provide 2nd line support and troubleshoot issues across cloud and user environments.
- Company: Established IT services company with a close-knit team atmosphere.
- Benefits: Competitive salary, flexible benefits, and strong progression opportunities.
- Other info: Dynamic environment with opportunities for learning and growth.
- Why this job: Join a hands-on role and make a real impact on client support experiences.
- Qualifications: Experience in IT support, strong Windows knowledge, and troubleshooting skills.
An excellent opportunity has arisen with an established IT services environment looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users. This is a hands-on support role where you’ll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You’ll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience.
This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution.
Role & Responsibilities:- Provide 2nd line support across cloud, infrastructure, and user environments
- Troubleshoot issues across Windows, Microsoft 365, and network systems
- Support and maintain cloud platforms, ensuring performance and security
- Act as an escalation point for firewall and connectivity issues
- Work closely with 1st line and senior engineers to resolve incidents
- Build strong relationships with clients and deliver high-quality support
- Assist with system updates, documentation, and general maintenance tasks
- Help coordinate workloads and support day-to-day team operations
- Experience in a 2nd Line Support / IT Support role
- Strong knowledge of Windows environments and troubleshooting
- Experience with Microsoft 365 (including basic admin and support)
- Exposure to networking / firewalls (FortiGate beneficial)
- Experience working in an MSP or customer-facing environment
- Ability to manage and prioritise workload independently
- Exposure to cloud platforms (e.g. Azure)
- Basic scripting or automation experience
- MDM or device management exposure
- Relevant certifications or ongoing learning
Circa £40,000 (depending on experience), 5 days onsite in Wimbledon, 40-hour week (hours 09:00–17:30), On-call rota every 4–6 weeks, Travel to client sites (roughly 1 in 10 days), Flexible benefits package, Strong opportunity for progression.
2nd Line Support employer: Intec Select Ltd
Join a dynamic IT services team in Wimbledon, where you'll thrive in a supportive work culture that values collaboration and professional growth. With a competitive salary of £40K and a flexible benefits package, this role offers you the chance to enhance your technical skills while providing top-notch support to clients. Enjoy a hands-on approach to problem-solving in a vibrant environment that encourages career progression and fosters strong relationships with both colleagues and clients.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or cloud platforms, consider creating a portfolio or a blog where you share your insights and solutions. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or team members on LinkedIn. A friendly message expressing your enthusiasm can set you apart from the crowd and show you’re genuinely interested.
✨Tip Number 4
Keep learning and adapting! The tech world is always changing, so stay updated with the latest trends and tools. Consider taking a quick course or earning a certification relevant to the role. It shows you’re proactive and ready to tackle new challenges.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your troubleshooting skills and experience with Windows and Microsoft 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who take ownership of their applications, so let your personality come through!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled tricky issues in the past. We’re looking for someone who enjoys problem-solving, so share those stories that demonstrate your ability to resolve incidents effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Intec Select Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Microsoft 365, and networking basics. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've built strong relationships with users. Highlight any experiences where you went above and beyond to ensure a positive support experience.
✨Demonstrate Team Collaboration
This position requires working closely with 1st line and senior engineers. Think of instances where you successfully collaborated with others to resolve issues or coordinate workloads. This will illustrate your ability to work well in a team environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's support processes, team dynamics, or future projects. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
