Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and manage support tickets in a collaborative team.
- Company: Join a dynamic Managed Service Provider in central London focused on growth and teamwork.
- Benefits: Enjoy a competitive salary, professional training, and perks like retail discounts and company events.
- Why this job: This role offers career progression, exposure to diverse technologies, and a supportive work culture.
- Qualifications: Experience in 1st Line Support, knowledge of Microsoft 365, and strong customer service skills required.
- Other info: Work in a casual environment with opportunities to advance into 2nd Line Support.
A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. You'll be part of a close-knit team of engineers, working in a collaborative, casual environment where teamwork is key. There’s a strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills.
Role & Responsibilities:
- Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.).
- Manage support tickets via phone, email, and remote monitoring tools.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure new devices, accounts, and applications.
- Monitor systems, perform installations, updates, and basic maintenance.
- Troubleshoot VoIP systems (training on 3CX can be provided).
- Escalate complex issues to 2nd/3rd line teams.
- Communicate clearly and effectively with users, ensuring high levels of service.
- Follow ITIL best practices and support continuous service improvements.
Essential Skills & Requirements:
- Experience in a 1st Line Support or similar IT role (MSP experience is a plus).
- Solid knowledge of Microsoft 365, Windows OS, Active Directory, and networking basics.
- Familiarity with ticketing systems and remote support tools.
- Strong customer service and communication skills.
- Enthusiastic, proactive, and keen to learn and grow.
- Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial.
What’s in it for you?
- £22,000 – £28,000 salary, depending on experience.
- Professional training and certification support.
- Exposure to diverse clients and technologies.
- Opportunities to progress into 2nd Line Support and beyond.
- Supportive and collaborative team environment.
- Benefits including company events, retail discounts, cycle to work scheme, and pension plan.
- London: 5 X per week.
If you’re passionate about IT support and eager to grow within a thriving MSP environment, we’d love to hear from you. Apply now to take the next step in your IT career.
1st Line Support employer: Intec Select Ltd
Contact Detail:
Intec Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its components, as this role heavily involves providing support in that environment. Consider setting up a personal account to explore its features and functionalities, which will help you speak confidently about it during interviews.
✨Tip Number 2
Brush up on your customer service skills, as effective communication is key in this role. Practise active listening and clear explanations, perhaps by role-playing common support scenarios with a friend or family member.
✨Tip Number 3
Gain hands-on experience with ticketing systems and remote support tools. If you don’t have access to these at home, look for free trials or online tutorials to get a feel for how they work, which will give you an edge in the interview.
✨Tip Number 4
Research the company culture of the Managed Service Provider you're applying to. Understanding their values and team dynamics can help you tailor your responses in interviews, showing that you’re a great fit for their collaborative environment.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or similar IT roles. Emphasise your knowledge of Microsoft 365, Windows OS, and any experience with ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific skills that align with the job description, such as troubleshooting hardware and software issues.
Highlight Certifications: If you have relevant certifications like CompTIA A+ or ITIL Foundation, make sure to include them prominently in your application. This can set you apart from other candidates.
Show Enthusiasm: In your application, convey your eagerness to learn and grow within the company. Mention your interest in progressing to a 2nd Line role and how you plan to contribute to the team.
How to prepare for a job interview at Intec Select Ltd
✨Show Your Customer Service Skills
As a 1st Line Support Engineer, your ability to communicate effectively with users is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your patience and problem-solving skills.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Microsoft 365, Windows OS, and networking basics. Be ready to discuss specific tools and technologies you’ve worked with, as well as any relevant certifications you hold.
✨Familiarise Yourself with ITIL Practices
Since the role involves following ITIL best practices, it’s beneficial to understand these concepts. Be prepared to discuss how you can contribute to continuous service improvements and what ITIL means to you.
✨Express Your Enthusiasm for Learning
The company values proactive individuals who are eager to grow. Share your career aspirations and how you plan to develop your skills further, especially regarding moving into a 2nd Line role.
