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For Companies At a Glance
- Tasks: Support and manage telephony systems, ensuring smooth operations and installations.
- Company: Global consultancy with a focus on public sector projects.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your skills in cutting-edge telephony technology.
- Qualifications: Experience with OpenScape 4000 and VoIP solutions is essential.
- Other info: On-site role in Leicester with a collaborative work environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
- To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
- Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.
- Delivery of project-related tasks such as the installation of new telephone equipment.
- Creation of telephone diagrams and documentation.
- Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.
- Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
Technical Requirements:
- Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
- Proven experience on the Openscape 4000 Telephone System
- Understanding of analogue telephone wiring and concepts
- Proven experience of supporting alternative VoiP Solutions
- Proactively liaising with users in non-technical manner
- Experience working with Contact Centre Technologies
- Comprehensive understanding of Session Initiation Protocol (SIP) platforms
- Understanding of MS Teams (Voice)
- Previous experience with working on Telephone Voicemail Services
- ITIL v4 Foundation
- Basic knowledge and understanding of Networking principles
Telephony Engineer (OpenScape 4000) – £30,000 – Leicester (On-Site) – Consultancy
Telephony Engineer employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Engineer
✨Tip Number 1
Network, network, network! Get in touch with people in the industry, especially those who work with telephony systems like OpenScape 4000. Attend local tech meetups or online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with VoIP solutions and telephony infrastructure. This can really set you apart from other candidates when you're applying for roles.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL best practices and be ready to discuss how you've managed incidents and changes in previous roles. We want to see your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Telephony Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with OpenScape 4000 and other relevant telephony systems. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Telephony Engineer role. Share specific examples of your past experiences that relate to the job description.
Show Off Your ITIL Knowledge: Since we’re all about best practices, make sure to mention your understanding of ITIL principles in your application. It’s a big plus for us, especially when it comes to managing incidents and maintaining SLAs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the OpenScape 4000 system and other VoIP solutions. Be ready to discuss your troubleshooting experiences and how you've managed incidents in the past. This will show that you’re not just familiar with the tech, but that you can handle real-world challenges.
✨Showcase Your ITIL Knowledge
Since the role involves managing incidents and changes according to ITIL best practices, be prepared to talk about your understanding of ITIL v4. Share specific examples of how you've applied these principles in previous roles to maintain SLAs and improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle a complex telephony issue or improve a customer environment. Think through some potential scenarios beforehand and outline your thought process and problem-solving strategies.
✨Communicate Clearly and Confidently
You’ll likely be liaising with non-technical users, so practice explaining technical concepts in simple terms. During the interview, focus on clear communication to show that you can bridge the gap between technical jargon and user-friendly language.
