At a Glance
- Tasks: Provide top-notch technical support and solve customer queries in a fast-paced environment.
- Company: Join a leading organisation in automotive tech with a focus on innovation and employee wellbeing.
- Benefits: Earn up to £42,000 with hybrid working and a commitment to your professional growth.
- Other info: Enjoy a dynamic workplace with opportunities for continuous development.
- Why this job: Work with cutting-edge vehicle technology and make a real difference in customer experiences.
- Qualifications: Experience in auto electrical or technical support, with strong problem-solving skills.
The predicted salary is between 42000 - 42000 € per year.
We’re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge. This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.
The Role
As a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.
Key Responsibilities
- Provide 1st line technical support, resolving customer queries or escalating where necessary
- Manage inbound and outbound calls and case workloads in line with SLAs
- Troubleshoot and identify root causes of installation or product-related issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions using Salesforce CRM
- Build strong relationships with customers, partners, and internal teams
- Contribute to improving customer experience and reducing complaint volumes
Experience & Skills Required
- Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment
- Background in a technical support or helpdesk role
- Strong problem-solving skills with the ability to diagnose faults effectively
- Confident communication skills, both written and verbal
- Experience using CRM systems (Salesforce desirable)
- Ability to manage multiple cases and meet deadlines in a fast-paced setting
What’s on Offer
- Salary up to £42,000
- Hybrid working (3 days onsite, 2 days from home)
- A strong focus on employee wellbeing and continuous development
- Opportunity to join a recognised leader within a growing and innovative sector
Technical Support Advisor employer: Intec Select Limited
Join a market-leading organisation in the automotive and telematics sector, where innovation meets employee wellbeing. As a Technical Support Advisor in Uxbridge, you'll enjoy hybrid working arrangements, a competitive salary of up to £42,000, and a strong commitment to your professional development. Experience a collaborative work culture that values problem-solving and customer satisfaction, while being part of a team that is at the forefront of cutting-edge vehicle technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and telematics sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss your problem-solving skills. Practise common interview questions and think of examples from your past experiences that showcase your abilities.
✨Tip Number 3
Show off your passion for technology! When chatting with potential employers, let them know how excited you are about working with cutting-edge vehicle tech. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in auto electrical or vehicle diagnostics. We want to see how your background aligns with the Technical Support Advisor role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our team. We love seeing genuine enthusiasm for the role and the company.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for those strong problem-solving skills, so share specific instances where you’ve successfully diagnosed and resolved faults.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your automotive and auto-electrical knowledge. Be ready to discuss specific technologies or troubleshooting methods you've used in the past. This will show that you're not just familiar with the basics, but that you can dive deep into technical issues.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common technical problems you might face as a Technical Support Advisor. Practise explaining how you would diagnose and resolve these issues clearly and concisely, as this will demonstrate your problem-solving skills.
✨Familiarise Yourself with Salesforce
Since experience with CRM systems like Salesforce is desirable, take some time to learn the basics if you're not already familiar. Being able to discuss how you would log interactions and manage cases effectively will give you an edge in the interview.
✨Showcase Your Communication Skills
As you'll be dealing with customers and partners, it's crucial to convey your ideas clearly. Practise articulating your thoughts and ensure you can explain technical concepts in a way that's easy to understand. This will highlight your confidence and ability to build strong relationships.
