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For Companies At a Glance
- Tasks: Support customers by resolving IT issues and enhancing their experience.
- Company: Join a leading IT consultancy known for innovative data solutions across various sectors.
- Benefits: Earn £16-18 per hour, with potential contract extension and a collaborative work culture.
- Why this job: Be part of a dynamic team solving real-world challenges while developing your skills.
- Qualifications: Fluent in Spanish with strong communication and multitasking abilities required.
- Other info: This is a fully onsite role in Peterborough, perfect for those who thrive in a team environment.
Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite
Overview:
I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
Key Responsibilities:
- Communicate clearly and transparently with customers, keeping them informed and confident in the service
- Work within established policies and procedures to ensure high standards and compliance
- Seek opportunities to enhance the customer experience by identifying improvements to existing processes
- Manage incidents involving vulnerable customers with care and sensitivity
- Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
- Report any policy or process breaches swiftly and accurately
- Use various tools and platforms to maintain effective communication with customers
- Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
- Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion
Skills & Experience Required:
- A confident and friendly telephone manner
- Strong verbal and written communication skills
- Ability to meet and exceed targets
- A proactive attitude, comfortable working both independently and in a team
- Excellent multitasking and organisational skills
- Sharp attention to detail
- Fluent in Spanish
Package:
- £16-18 per hour Inside IR35
- 3 month contract (may be extended)
- Office based
- Collaborative and forward-thinking data culture
- Opportunities to work with modern cloud-based data platforms
Service Desk Analyst Spanish Speaker employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst Spanish Speaker
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description. Understanding how to use these technologies will not only boost your confidence but also demonstrate your proactive attitude during the interview.
✨Tip Number 2
Practice your communication skills in both English and Spanish. Since this role requires clear communication with customers, being able to articulate your thoughts effectively in both languages will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios and how to handle them, especially those involving vulnerable customers. Being prepared with examples of how you've managed similar situations can showcase your ability to empathise and resolve issues effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and show that you're genuinely interested in joining their team.
We think you need these skills to ace Service Desk Analyst Spanish Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Service Desk Analyst. Emphasise your communication skills, particularly in Spanish, and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer interactions and resolved issues in the past.
Highlight Language Proficiency: Since this role requires fluency in Spanish, clearly indicate your language skills in both your CV and cover letter. If you have any certifications or experiences that demonstrate your proficiency, be sure to include them.
Showcase Problem-Solving Skills: In your application, provide examples of how you've identified and resolved customer issues effectively. Use metrics or outcomes to illustrate your success in enhancing customer experiences.
How to prepare for a job interview at Intec Select Limited
✨Showcase Your Communication Skills
As a Service Desk Analyst, clear communication is key. Practice articulating your thoughts in both English and Spanish, as you'll need to convey information effectively to customers. Be prepared to demonstrate your ability to listen actively and respond appropriately during the interview.
✨Demonstrate Problem-Solving Abilities
The role involves resolving customer complaints and incidents. Think of examples from your past experiences where you successfully managed a difficult situation or improved a process. Highlight your proactive approach and how you can enhance the customer experience.
✨Familiarise Yourself with IT Tools
Since the job requires using various tools and platforms, it’s beneficial to have a basic understanding of common IT service desk software. Research the tools typically used in IT consultancies and be ready to discuss any relevant experience you have with them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, especially those involving vulnerable customers. Prepare scenarios where you had to manage sensitive issues, showcasing your empathy and attention to detail in resolving conflicts.
