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Service Manager / Salesforce – Remote (UK-based) – Circa £71K + BenefitsI'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.Role & Responsibilities:
- Take ownership of the live service for a Salesforce-native SaaS platform
- Manage the configuration and deployment of Salesforce changes across environments
- Work closely with technical teams on customisations and integrations
- Lead incident, problem, and change management using ITIL-aligned processes
- Act as the main escalation point for technical issues and platform-related incidents
- Ensure the platform adheres to compliance and regulatory requirements
- Drive continual service improvements and support scalability as the business grows
Essential Skills & Requirements:
- Strong, hands-on Salesforce experience, including deployments and configuration
- Proven background in Service Management or a similar application/platform support role
- Understanding of the Salesforce ecosystem, limitations, and best practices
- Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
- Familiarity with ITIL processes, especially change, release, and incident management
- Excellent communication and stakeholder management skills
- Proactive and adaptable—comfortable working in a scale-up setting
- Desirable: Salesforce certifications (e.g. Administrator, App Builder)
Package:
- £71K basic salary
- Remote first environment – (once or twice per month in the London office)
- Pension contribution
- Life Assurance
- Income Protection
- Private Medical Insurance
Salesforce Service Manager employer: Intec Select Limited
Join a dynamic and innovative SaaS scale-up that prioritises employee growth and development in a remote-first environment. With a competitive salary of circa £71K and a comprehensive benefits package, including private medical insurance and life assurance, this company fosters a collaborative work culture where your contributions directly impact service delivery in a regulated industry. Embrace the opportunity to lead service management for a cutting-edge Salesforce platform while enjoying the flexibility of remote work and occasional office interactions in London.
Contact Detail:
Intec Select Limited Recruiting Team
