At a Glance
- Tasks: Support customers by resolving IT issues and enhancing their experience.
- Company: Leading IT consultancy with a focus on innovative data solutions.
- Benefits: Competitive pay, full training provided, and opportunities for career growth.
- Other info: Collaborative environment with modern cloud-based technologies.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Fluency in Dutch, Hungarian, or Spanish; no prior experience needed.
The predicted salary is between 15 - 16 € per hour.
Customer Service Advisor - (Dutch, Hungarian and Spanish Speaking) – IT Consultancy– £15.84 PAYE– Fully Onsite
No experience required, full training provided.
Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
Key Responsibilities:
- Communicate clearly and transparently with customers, keeping them informed and confident in the service.
- Work within established policies and procedures to ensure high standards and compliance.
- Seek opportunities to enhance the customer experience by identifying improvements to existing processes.
- Manage incidents involving vulnerable customers with care and sensitivity.
- Record, investigate and resolve customer complaints promptly, aiming for first-time resolution.
- Report any policy or process breaches swiftly and accurately.
- Use various tools and platforms to maintain effective communication with customers.
- Identify issues through clear and confident communication, and deliver timely, appropriate resolutions.
- Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion.
Skills & Experience Required:
- A confident and friendly telephone manner.
- Strong verbal and written communication skills.
- Ability to meet and exceed targets.
- A proactive attitude, comfortable working both independently and in a team.
- Excellent multitasking and organisational skills.
- Sharp attention to detail.
- Fluent in Dutch, Hungarian or Spanish.
Package: £15.84 PAYE Hourly Figure, 3-6 month contract (may be extended), Office based, Collaborative and forward-thinking data culture, Opportunities to work with modern cloud-based data platforms.
Service Desk Analyst (Multiple languages) in Peterborough employer: Intec Select Limited
Join a leading IT consultancy in Peterborough, where you will be part of a collaborative and forward-thinking team dedicated to delivering innovative data solutions. With full training provided and a focus on employee growth, this role offers a supportive work culture that values clear communication and customer satisfaction, making it an excellent opportunity for those looking to start their career in IT. Enjoy the benefits of working onsite with a competitive pay rate and the chance to engage with modern cloud-based technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst (Multiple languages) in Peterborough
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and confident communication, try role-playing with a friend or family member. It’ll help you feel more comfortable when speaking with potential employers.
✨Tip Number 3
Be proactive! If you see an opportunity to improve a process or enhance customer experience, don’t hesitate to share your ideas during interviews. Employers love candidates who think outside the box!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Service Desk Analyst. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Service Desk Analyst (Multiple languages) in Peterborough
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for Dutch, Hungarian, or Spanish speakers, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are and how you can use those skills to connect with our customers.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us your communication skills from the get-go.
Share Your Customer Service Experience:Even if you don't have direct experience, think about any roles where you've helped others or solved problems. Share those stories in your application to show us your proactive attitude and ability to enhance customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Intec Select Limited
✨Brush Up on Your Language Skills
Since fluency in Dutch, Hungarian, or Spanish is essential for this role, make sure you practice speaking and writing in your chosen language. Try to engage in conversations or even role-play scenarios that mimic customer interactions to boost your confidence.
✨Know the Company Inside Out
Research the IT consultancy and understand their services, values, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a Service Desk Analyst. Prepare examples of how you would handle difficult situations, focusing on clear communication and problem-solving skills. This will demonstrate your proactive attitude and ability to manage incidents.
✨Show Off Your Multitasking Skills
In the interview, be ready to discuss how you manage multiple tasks simultaneously. You could share past experiences where you successfully juggled various responsibilities, highlighting your organisational skills and attention to detail.
