Applications Support Analyst | £47.5K | Hybrid Working | 4 days in Maidenhead
Overview:
An excellent opportunity has arisen for an Information Systems & Applications Support Analyst to join an established organisation in Maidenhead. The successful candidate will support the day-to-day operation of core business systems and applications, providing Level 1 and Level 2 technical support while helping improve systems, reporting and business processes.
Working closely with internal teams and third-party providers, you will troubleshoot technical issues, support IT projects, contribute to system integrations and identify opportunities to automate workflows and improve operational efficiency.
Role & Responsibilities:
- Provide Level 1 and Level 2 support across business applications, hardware, software and user accounts, escalating complex issues where required.
- Troubleshoot application, database, system and connectivity issues to maintain business continuity.
- Support user onboarding, account setup, application access and staff training.
- Assist with Microsoft 365, network infrastructure, software updates, backups and IT security.
- Support relational databases, SQL queries, Power BI reporting and operational dashboards.
- Analyse business processes, identify bottlenecks and recommend improvements to reduce manual tasks.
- Support systems integration, automation and the ongoing development of the organisation’s digital infrastructure.
- Contribute to IT projects, including requirements gathering, testing, implementation and post-launch support.
Skills & Experience
- Good working knowledge of IT hardware, software and networking.
- Experience or practical knowledge of Windows, macOS, Microsoft 365 and business applications.
- Database knowledge and skills in SQL and/or Power BI.
- Strong troubleshooting, problem-solving and attention to detail.
- Ability to support users, investigate incidents and elevate complex technical issues appropriately.
- Project delivery and management skills, with an interest in systems and process improvements.
- Basic administration experience with Azure, Microsoft Entra ID, SharePoint and Exchange Online.
- Experience with incident and problem management.
- Exposure to systems integration, automation or IT transformation projects.
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Application Support Analyst in Maidenhead employer: INTEC SELECT LIMITED
Join a dynamic technology team in London as a Junior Developer, where you'll have the chance to enhance your skills in a supportive and collaborative environment. With competitive benefits including 25 days of holiday, a pension scheme, and opportunities for long-term career development, this role is perfect for those eager to grow within a global organisation while working with cutting-edge Microsoft technologies. Experience a vibrant work culture that values innovation and teamwork, making it an ideal place for early-career developers to thrive.
