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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot vehicle technology issues.
- Company: Join a leading automotive and telematics company focused on innovation.
- Benefits: Competitive salary, hybrid work model, and commitment to employee wellbeing.
- Other info: Enjoy a supportive environment with opportunities for continuous development.
- Why this job: Work with cutting-edge vehicle tech and enhance customer experiences.
- Qualifications: Experience in auto electrical or technical support roles is essential.
The predicted salary is between 42000 - 42000 £ per year.
We’re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge. This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.
The Role
As a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.
- Provide 1st line technical support, resolving customer queries or escalating where necessary
- Troubleshoot and identify root causes of installation or product-related issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions using Salesforce CRM
- Contribute to improving customer experience and reducing complaint volumes
- Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment
- Background in a technical support or helpdesk role
- Experience using CRM systems (Salesforce desirable)
- Hybrid working (3 days onsite, 2 days from home)
- A strong focus on employee wellbeing and continuous development
Technical Support/ Telephone Support Advisor in London employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support/ Telephone Support Advisor in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We recommend role-playing with a friend to nail down your problem-solving skills and show off your automotive knowledge.
✨Tip Number 3
Show your passion for technology! During interviews, share your experiences with vehicle tech or troubleshooting. We want to see that spark in you that aligns with our commitment to innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support/ Telephone Support Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant automotive knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Show Off Your Technical Skills: Since this role involves troubleshooting and using CRM systems like Salesforce, make sure to mention any relevant technical skills or experiences. We’re looking for someone who can hit the ground running, so highlight your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech
Brush up on your knowledge of automotive technology and telematics. Be ready to discuss specific examples from your experience that showcase your problem-solving skills and technical expertise. This will help you stand out as a candidate who truly understands the role.
✨Master the CRM
Familiarise yourself with Salesforce or similar CRM systems before the interview. Being able to talk about how you've used these tools in past roles will demonstrate your readiness to log interactions accurately and efficiently, which is crucial for this position.
✨Customer Experience Focus
Prepare to share examples of how you've improved customer experiences in previous roles. Think about specific situations where you resolved issues effectively or contributed to reducing complaints. This shows that you align with the company's commitment to excellent customer service.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company and the role. Ask about their approach to employee wellbeing and development, or how they handle technical challenges. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.