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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot vehicle technology issues.
- Company: Join a leading automotive and telematics organisation committed to innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and a focus on employee wellbeing.
- Other info: Great opportunities for personal growth and development in a fast-paced environment.
- Why this job: Be part of a dynamic team solving real-world problems with cutting-edge technology.
- Qualifications: Experience in auto electrical or technical support roles is essential.
The predicted salary is between 42000 - 42000 £ per year.
We’re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge. This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.
The Role
As a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.
- Provide 1st line technical support, resolving customer queries or escalating where necessary
- Troubleshoot and identify root causes of installation or product-related issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions using Salesforce CRM
- Contribute to improving customer experience and reducing complaint volumes
- Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment
- Background in a technical support or helpdesk role
- Experience using CRM systems (Salesforce desirable)
- Hybrid working (3 days onsite, 2 days from home)
- A strong focus on employee wellbeing and continuous development
Technical Support Advisor in London employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and telematics sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss your problem-solving skills. We recommend practising common interview questions related to technical support and customer service.
✨Tip Number 3
Showcase your passion for technology! When chatting with potential employers, let them know how excited you are about working with cutting-edge vehicle tech. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant automotive or auto-electrical background. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Advisor role and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Tech Skills: Since we’re all about cutting-edge technology, make sure to mention any experience you have with CRM systems like Salesforce. Highlighting your technical know-how will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech
Brush up on your automotive and auto-electrical knowledge. Be ready to discuss specific technologies or troubleshooting methods you've used in the past. This will show that you’re not just familiar with the basics but can dive deep into technical issues.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think critically and act efficiently under pressure.
✨Familiarise with Salesforce
Since they use Salesforce CRM, it’s a good idea to get comfortable with its features. If you have experience with it, be ready to share how you’ve used it to log interactions or manage customer queries effectively.
✨Emphasise Customer Experience
This role is all about providing excellent customer support. Think of times when you went above and beyond for a customer. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.