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For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve customer queries.
- Company: Join a market leader in automotive and telematics with a focus on innovation.
- Benefits: Earn up to £35,000 with hybrid working and strong employee wellbeing support.
- Other info: Enjoy a dynamic work culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving customer experience in a growing sector.
- Qualifications: Experience in technical support or auto electrical environments is essential.
The predicted salary is between 35000 - 35000 £ per year.
We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing.
Responsibilities
- Provide 1st line technical support to customers, resolving queries or escalating where required
- Manage inbound/outbound calls and case workloads in line with SLAs
- Investigate and identify root causes of installation or product issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions via Salesforce CRM
- Build strong relationships across customers, installers, and internal teams
- Contribute to improving customer experience and reducing complaint volumes
Key Experience
- Proven background in auto electrical, vehicle diagnostics, or similar technical environment
- Experience in a technical support or helpdesk position
- Strong problem-solving skills with the ability to diagnose faults
- Confident communicator, both written and verbal
- Experience using CRM systems (Salesforce desirable)
- Ability to manage multiple cases and meet deadlines
Package
- Salary up to £35,000
- Hybrid working (3 days onsite, 2 from home)
- Strong focus on employee wellbeing and development
- Opportunity to join a market leader in a growing sector
First Line Support Technician - Full-time in London employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician - Full-time in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with technical queries, brush up on common issues in auto electrical and vehicle diagnostics. Being able to demonstrate your knowledge can really set you apart.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace First Line Support Technician - Full-time in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of First Line Support Technician. Highlight your experience in technical support and any relevant skills, like problem-solving and communication, that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive and telematics space, and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Technical Skills: Since we're all about cutting-edge technology, don’t forget to mention any specific tools or systems you've worked with, especially CRM systems like Salesforce. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible while joining our awesome team!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of auto electrical systems and vehicle diagnostics. Be ready to discuss specific examples from your past experience where you've successfully resolved technical issues, as this will show your problem-solving skills in action.
✨Familiarise Yourself with Salesforce
Since the role involves logging interactions via Salesforce CRM, it’s a good idea to get comfortable with the platform. If you have experience with it, be prepared to share how you’ve used it effectively in previous roles. If not, consider watching some quick tutorials to get a basic understanding.
✨Practice Your Communication Skills
As a Technical Support Advisor, clear communication is key. Practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your verbal and written communication skills.
✨Show Enthusiasm for Customer Experience
This role focuses on improving customer experience, so come prepared with ideas on how you can contribute. Think about past experiences where you’ve gone above and beyond for a customer and be ready to share those stories during the interview.