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For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve customer queries.
- Company: Join a market leader in automotive and telematics with a focus on innovation.
- Benefits: Up to £35,000 salary, hybrid working, and strong employee wellbeing support.
- Other info: Great opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team and enhance customer experiences with cutting-edge technology.
- Qualifications: Experience in technical support or auto electrical environments is essential.
The predicted salary is between 35000 - 35000 £ per year.
We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing.
Responsibilities
- Provide 1st line technical support to customers, resolving queries or escalating where required
- Manage inbound/outbound calls and case workloads in line with SLAs
- Investigate and identify root causes of installation or product issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions via Salesforce CRM
- Build strong relationships across customers, installers, and internal teams
- Contribute to improving customer experience and reducing complaint volumes
Key Experience
- Proven background in auto electrical, vehicle diagnostics, or similar technical environment
- Experience in a technical support or helpdesk position
- Strong problem-solving skills with the ability to diagnose faults
- Confident communicator, both written and verbal
- Experience using CRM systems (Salesforce desirable)
- Ability to manage multiple cases and meet deadlines
Package
- Salary up to £35,000
- Hybrid working (3 days onsite, 2 from home)
- Strong focus on employee wellbeing and development
- Opportunity to join a market leader in a growing sector
1st Line Support Technician - Helpdesk in London employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician - Helpdesk in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing faults and resolving queries, try some mock scenarios with friends or family. The more you practice, the more confident you'll feel during the interview.
✨Tip Number 3
Brush up on your communication skills! Whether it's over the phone or in person, being a confident communicator is key. Try explaining technical concepts to someone who isn’t tech-savvy to sharpen your ability to simplify complex ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Support Technician - Helpdesk in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 1st Line Support Technician. Highlight your experience in technical support, especially any work with auto electrical or vehicle diagnostics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to improving customer experience. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen on candidates who can diagnose faults effectively, so share specific instances where you’ve resolved problems or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of auto electrical systems and vehicle diagnostics. Be ready to discuss specific examples from your past experience where you've successfully resolved technical issues, as this will show your problem-solving skills in action.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce CRM, it’s a good idea to get comfortable with its features. If you have prior experience, prepare to share how you’ve used it to log interactions or manage cases effectively.
✨Practice Your Communication Skills
As a 1st Line Support Technician, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to help customers who aren’t tech-savvy. Think about how you can build rapport over the phone and in writing.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a frustrated customer or a complex technical issue. Prepare some scenarios from your previous roles where you demonstrated patience, empathy, and effective problem-solving.