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For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve customer queries.
- Company: Join a market leader in automotive and telematics with a focus on innovation.
- Benefits: Earn up to £35,000 with hybrid working and strong employee wellbeing support.
- Other info: Enjoy a dynamic work culture with opportunities for personal and professional growth.
- Why this job: Be part of a growing team and make a real difference in customer experience.
- Qualifications: Experience in technical support or auto electrical environments is a plus.
The predicted salary is between 35000 - 35000 £ per year.
We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing.
Responsibilities
- Provide 1st line technical support to customers, resolving queries or escalating where required
- Manage inbound/outbound calls and case workloads in line with SLAs
- Investigate and identify root causes of installation or product issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions via Salesforce CRM
- Build strong relationships across customers, installers, and internal teams
- Contribute to improving customer experience and reducing complaint volumes
Key Experience
- Proven background in auto electrical, vehicle diagnostics, or similar technical environment
- Experience in a technical support or helpdesk position
- Strong problem-solving skills with the ability to diagnose faults
- Confident communicator, both written and verbal
- Experience using CRM systems (Salesforce desirable)
- Ability to manage multiple cases and meet deadlines
Package
- Salary up to £35,000
- Hybrid working (3 days onsite, 2 from home)
- Strong focus on employee wellbeing and development
- Opportunity to join a market leader in a growing sector
1st Line Support Technician in London employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician in London
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with technical queries, try some mock scenarios or common issues in the automotive space. This will boost your confidence and prepare you for real-life situations during the interview.
✨Tip Number 3
Don’t underestimate the power of communication! Be clear and concise when discussing your experiences. Use examples that highlight your ability to build relationships and resolve issues effectively, as this is key for a Technical Support Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace 1st Line Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 1st Line Support Technician. Highlight your experience in technical support, especially any work with auto electrical or vehicle diagnostics. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: As a Technical Support Advisor, you'll need to communicate effectively. Use clear and concise language in your application. We love confident communicators, so let your personality shine through in your writing!
Highlight Problem-Solving Experience: We’re all about solving problems here at StudySmarter. Make sure to include examples of how you've diagnosed and resolved issues in previous roles. This will show us that you have the strong problem-solving skills we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech
Brush up on your knowledge of auto electrical systems and vehicle diagnostics. Be ready to discuss specific examples from your past experience where you successfully resolved technical issues, as this will show your problem-solving skills in action.
✨Master the CRM
Familiarise yourself with Salesforce or similar CRM systems. During the interview, mention how you've used these tools to log interactions and manage cases effectively, as this will demonstrate your ability to handle workloads in line with SLAs.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently, both verbally and in writing. Since the role involves building relationships with customers and internal teams, showcasing your communication skills will be key to making a great impression.
✨Show Your Problem-Solving Skills
Prepare to discuss specific scenarios where you diagnosed faults and resolved customer queries. Highlight your approach to investigating root causes and how you escalated issues when necessary, as this will illustrate your proactive attitude towards improving customer experience.