At a Glance
- Tasks: Provide hands-on IT support for a variety of systems and users.
- Company: Join a dynamic internal IT team in a thriving environment.
- Benefits: Competitive pay, potential for permanent position, and diverse work experience.
- Other info: Opportunity to work on-site at exciting construction projects.
- Why this job: Gain valuable experience while making a real impact on IT services.
- Qualifications: Experience in 1st and 2nd line support and a valid driving licence.
The predicted salary is between 50000 - 50000 £ per year.
Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in an internal IT team?
As our IT Support Engineer, you’ll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You’ll provide support across servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud.
This is a varied role where no two days are the same – from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You’ll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly.
Key Responsibilities:
- Provide 1st and 2nd line IT support for hardware, software, and applications.
- Manage and escalate issues to 3rd line support or external suppliers where required.
- Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia.
- Maintain and improve IT documentation.
2nd Line Support Engineer in Kent employer: Intec Select Limited
Join a dynamic and supportive internal IT team as a 2nd Line Support Engineer, where your expertise will be valued and your contributions recognised. With a focus on employee growth, we offer opportunities for professional development and the chance to work on exciting projects in a collaborative environment. Located in Maidstone, you'll enjoy a vibrant work culture that prioritises innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled tricky support issues or improved systems in the past.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in 2nd line support roles. You never know what opportunities might pop up!
✨Tip Number 4
Stay updated! Keep an eye on the latest trends in IT support, especially around tools like Azure and specialist software. Being knowledgeable about current technologies will make you stand out as a candidate.
We think you need these skills to ace 2nd Line Support Engineer in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd line support and the specific systems mentioned in the job description. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you're a great fit for the role without waffling on.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role quickly!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and software mentioned in the job description. Familiarise yourself with 1st and 2nd line support processes, as well as specific tools like AutoCAD and Azure cloud. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Think about times when you resolved helpdesk tickets or managed escalations effectively. This will demonstrate your hands-on experience and ability to think on your feet, which is crucial for a 2nd Line Support Engineer.
✨Understand the Company Culture
Research the company’s values and work environment. Knowing what they stand for can help you tailor your answers to fit their culture. If they value teamwork, be ready to share experiences where you collaborated successfully with others in an IT setting.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team structure, the types of projects you'll be working on, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
