Service Desk Analyst - 1st Line Support | Hybrid | Permanent or Contract
Overview
We're hiring a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests efficiently while maintaining a high standard of customer service.
Details
- Location: London
- Salary: Up to £35,000
Responsibilities
- Log, categorise, prioritise and manage incidents via ITSM platform
- First-line troubleshooting for hardware, software, network and application issues
- Manage user account admin - password resets, access requests, onboarding
- Deliver customer support across phone, email, chat and self-servicemaintain knowledge articles and contribute to continuous improvementMeet SLAs/KPIs, participate in shift rotations and major incident support
Skills & Experience
- 1-3 years in a Service Desk/Help Desk/IT Support role
- Experience with ITSM tools (ServiceNow, Jira Service Management, Freshservice or similar)
- Windows 10/11 and M365 support experience
- Exposure to Active Directory, Entra ID, Exchange Online, endpoint management
- ITIL Foundation or relevant technical certs a plus
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First Line Support employer: INTEC SELECT LIMITED
Join a dynamic technology team in London as a Junior Developer, where you'll have the chance to enhance your skills in a supportive and collaborative environment. With competitive benefits including 25 days of holiday, a pension scheme, and opportunities for long-term career development, this role is perfect for those eager to grow within a global organisation while working with cutting-edge Microsoft technologies. Experience a vibrant work culture that values innovation and teamwork, making it an ideal place for early-career developers to thrive.
