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- Tasks: Provide first-line support for tech issues and help athletes perform at their best.
- Company: Join a high-performing IS team in a collaborative environment.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be part of a team that supports technology for sports professionals and make a real impact.
- Qualifications: Experience in IT Service Desk and strong troubleshooting skills required.
- Other info: Dynamic role with opportunities to contribute to process improvements.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for an enthusiastic Information Systems Service Desk Agent to join our clients' high performing IS team. In this role, you’ll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.
Role Responsibilities:
- Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis.
- Log, monitor and escalate incidents through our Service Desk ticketing system.
- Keep users informed with timely updates on ongoing issues.
- Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange.
- Support IS projects and help identify improvements to processes.
- Produce clear, consistent documentation and contribute to a growing Knowledge Base.
- Provide occasional on-site support across locations.
Essential Experience & Skills:
- Experience working in an IT Service Desk environment.
- Strong troubleshooting skills across desktop, mobile and networking technologies.
- Ability to prioritise workload under pressure.
- Clear, user-friendly communication skills.
Desirable Skills & Experience:
- Level 2 or Level 3 experience.
First Line Service Desk Engineer employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a First Line Service Desk Engineer. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365, Azure Active Directory, or troubleshooting, make sure to highlight these in your conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace First Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk environments. We want to see how your troubleshooting skills and user-friendly communication shine through, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your enthusiasm for the role. Share why you’re excited about supporting technology needs and how you can contribute to our collaborative environment.
Showcase Relevant Experience: When detailing your past roles, focus on specific examples where you’ve resolved issues on a first-time-fix basis or improved processes. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with desktop, mobile, and networking technologies. Familiarise yourself with the Microsoft 365 suite, Azure Active Directory, and Exchange, as these are key areas for the role.
✨Practice Clear Communication
Since you'll be providing first-line support, practice explaining technical issues in a user-friendly way. You might want to role-play with a friend or family member to ensure you can communicate effectively under pressure.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with how Service Desk ticketing systems work. If you have experience with any specific systems, be ready to discuss them. If not, do a bit of research on common platforms to show your initiative.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like handling a frustrated user or prioritising multiple issues. Prepare your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
