At a Glance
- Tasks: Provide top-notch tech support and resolve user issues in a fast-paced environment.
- Company: Join a dynamic IT Support team in the heart of London.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Work onsite with a vibrant team and develop your technical skills.
- Why this job: Be the go-to person for tech solutions and enhance workplace efficiency.
- Qualifications: Prior IT support experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an End User Support Analyst to join a dynamic IT Support team based in London. This is a hands-on role where you’ll act as a key point of contact for end users, delivering high-quality technical support and ensuring a smooth and efficient workplace technology experience. This role is ideal for someone with prior IT support experience who is keen to further develop their technical expertise within a fast-paced, customer-focused environment.
As part of the End User Compute team, you will be responsible for supporting the day-to-day delivery of IT services across the business. You will diagnose and resolve technical issues, manage service requests, and contribute to continuous improvements in IT support services.
Key Responsibilities- Act as a primary point of contact for end user incidents and service requests
- Provide support across desktops, laptops, mobile devices, printers, telephony, and peripherals
- Troubleshoot and resolve issues, liaising with wider IT teams when required
- Manage tickets through ServiceNow, email, and telephone channels
- Ensure timely resolution of requests while maintaining clear communication with users
- Create and maintain accurate knowledge base documentation
- Support hardware and software maintenance
End User Support Analyst employer: Intec Select Limited
Join a vibrant and innovative IT support team in London, where your contributions as an End User Support Analyst will be valued and recognised. With a strong emphasis on employee development, we offer numerous opportunities for growth and skill enhancement in a collaborative work culture that prioritises customer satisfaction. Enjoy the benefits of working in a dynamic environment that fosters creativity and continuous improvement, all while being part of a supportive team dedicated to delivering exceptional technology experiences.
