At a Glance
- Tasks: Lead and optimise Microsoft Dynamics 365 and other critical business applications.
- Company: Dynamic organisation seeking a proactive Applications Lead in London.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing core business systems and driving service excellence.
- Qualifications: Strong experience with Microsoft Dynamics 365 and excellent stakeholder management skills.
We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities:
- Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications.
- Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems.
- Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs.
- Act as the escalation point for complex D365 issues, working closely with vendors and internal teams.
- Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements.
- Drive continuous improvement of D365 functionality, performance, and user adoption.
- Manage and deliver D365-related projects, enhancements, and upgrades.
- Work closely with stakeholders to gather requirements and translate them into D365 solutions and improvements.
- Manage integrations between D365, ERP/CRM platforms, and third-party systems.
- Collaborate with vendors and partners supporting D365 and associated applications.
- Operate within a DevOps framework to support continuous delivery and improvement of D365 and other applications.
Technical Requirements:
Essential Skills & Experience
- Strong, hands-on experience with Microsoft Dynamics 365 (D365) across support, configuration, or delivery.
- Proven experience managing and supporting D365 environments in a business-critical setting.
- Experience working with ERP and CRM systems, ideally integrated with D365.
- Experience with cloud platforms (Azure preferred), particularly supporting D365 environments.
- Strong experience managing third-party vendors, including D365 partners and support providers.
- Background in application support, service delivery, or helpdesk management, with exposure to D365 support models.
- Experience working within DevOps practices and environments.
- Solid understanding of ITIL processes (Incident, Problem, Change Management).
- Ability to analyse support data (including D365 tickets and usage) and produce actionable insights.
- Excellent communication and stakeholder management skills, with the ability to engage both technical teams and business users.
Nice to Have
- Experience delivering D365 transformation or implementation projects.
- Formal project management certification (Prince2, Agile, Scrum).
- Knowledge of D365 modules (e.g. Finance, Supply Chain, Sales, Customer Service).
Applications Lead in Edgware employer: Intec Select Limited
Join a forward-thinking organisation in London as an Applications Lead, where you will play a pivotal role in optimising and enhancing our Microsoft Dynamics 365 platform. We pride ourselves on fostering a collaborative work culture that values innovation and continuous improvement, offering competitive daily rates and the flexibility of hybrid working. With ample opportunities for professional growth and development, this is an excellent chance to make a meaningful impact while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Lead in Edgware
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365, consider creating a portfolio or case studies showcasing your past projects. This can really help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Prepare for the interview by brushing up on common D365 scenarios and challenges. Think about how you would tackle them and be ready to share your thought process. This shows you’re not just knowledgeable but also proactive!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes get your application noticed faster than through other channels.
We think you need these skills to ace Applications Lead in Edgware
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Applications Lead role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service excellence and managed D365 environments in the past.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially with D365 and cloud platforms like Azure. We love seeing candidates who can demonstrate their hands-on experience and understanding of ITIL processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Intec Select Limited
✨Know Your D365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the platform but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex D365 issues in the past. Think about specific incidents where you managed to resolve a problem or improve a process. This will demonstrate your hands-on experience and ability to lead under pressure.
✨Understand the Business Needs
Research the company’s business model and how they use D365. Be ready to discuss how you can align D365 solutions with their evolving needs. This shows that you’re not just a techie but also understand the bigger picture.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder management. Think of examples where you successfully gathered requirements or collaborated with different teams. This will highlight your communication skills and ability to bridge the gap between technical and non-technical users.
