Location: London, Hybrid, 4 days P/W
Type: Contract
Overview
We're looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, keeping end users productive across devices, applications and access. You'll work closely with 1st line and the wider infrastructure team, with scope to grow into 3rd line or a specialist area.
Responsibilities
- Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed
- Diagnose and fix complex hardware, software, network and access issues
- Build, image and deploy laptops and desktops using Autopilot, Intune or SCCM
- Manage user accounts, groups, permissions and policies in Active Directory / Entra ID
- Administer and support Microsoft 365, including Exchange Online, Teams and SharePoint
- Support VPN, remote access, printers, mobile devices and MFA issues
- Run onboarding and offboarding, plus patching and software packaging/deployment
- Identify recurring issues, carry out root cause analysis and propose fixes
- Mentor and support 1st line colleagues, and review or improve knowledge base articles
- Contribute to small projects such as OS upgrades, rollouts and office moves
Essential skills
- 2-4 years in a senior service desk role
- Strong Windows 10/11 troubleshooting and deployment experience
- Active Directory, Group Policy and Microsoft 365 administration
- Experience with Intune or SCCM for device management
- Networking fundamentals (DHCP, DNS, TCP/IP, VPN, Wi-Fi)
- Experience with a ticketing platform (ServiceNow, Jira Service Management or similar)
- Clear communication and a customer-first approach
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Desktop Support Engineer employer: INTEC SELECT LIMITED
Join a dynamic technology team in London as a Junior Developer, where you'll have the chance to enhance your skills in a supportive and collaborative environment. With competitive benefits including 25 days of holiday, a pension scheme, and opportunities for long-term career development, this role is perfect for those eager to grow within a global organisation while working with cutting-edge Microsoft technologies. Experience a vibrant work culture that values innovation and teamwork, making it an ideal place for early-career developers to thrive.
