At a Glance
- Tasks: Support customers by resolving issues and enhancing their experience with clear communication.
- Company: Leading IT consultancy known for innovative data solutions and a collaborative culture.
- Benefits: 3-month contract with potential extension, office-based work, and opportunities to grow.
- Other info: Work with modern cloud-based data platforms in a forward-thinking environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Fluency in Spanish, Romanian, or Lithuanian; strong communication and multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
Key Responsibilities:
- Communicate clearly and transparently with customers, keeping them informed and confident in the service
- Work within established policies and procedures to ensure high standards and compliance
- Seek opportunities to enhance the customer experience by identifying improvements to existing processes
- Manage incidents involving vulnerable customers with care and sensitivity
- Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
- Report any policy or process breaches swiftly and accurately
- Use various tools and platforms to maintain effective communication with customers
- Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
- Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion
Skills Experience Required:
- A confident and friendly telephone manner
- Strong verbal and written communication skills
- Ability to meet and exceed targets
- A proactive attitude, comfortable working both independently and in a team
- Excellent multitasking and organisational skills
- Sharp attention to detail
- Fluency in either Spanish, Lithuanian or Romanian
Package:
- 3 month contract (may be extended)
- Office based
- Collaborative and forward-thinking data culture
- Opportunities to work with modern cloud-based data platforms
Customer Service Advisor employer: Intec Select Limited
Join a leading IT consultancy in Peterborough, where we foster a collaborative and forward-thinking culture that prioritises customer satisfaction and employee growth. As a Customer Service Advisor, you'll benefit from working with modern cloud-based data platforms while being part of a dynamic team that values clear communication and innovative problem-solving. We offer a supportive environment that encourages professional development and the opportunity to make a meaningful impact on our clients' success.
