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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage helpdesk tickets in a dynamic environment.
- Company: Join a trusted client with a strong internal IT team.
- Benefits: Competitive pay, potential for permanent position, and professional growth.
- Other info: 5 days onsite in Maidstone, Kent with excellent career progression opportunities.
- Why this job: Make a real impact by supporting users and systems across diverse environments.
- Qualifications: Proven IT support experience and strong communication skills required.
£250 PD to £300 PD | Inside IR35 | 2-month rolling contract with scope to move into permanent.
Our trusted client is looking for a hands-on Senior IT Support Engineer to join an internal IT team, supporting users and systems across a varied environment to provide 2nd to 3rd line support within a Microsoft environment.
The Role
Reporting to the IT Manager, you’ll deliver 2nd line support across desktops, servers, mobile devices, applications, and cloud infrastructure (Azure). You’ll manage helpdesk tickets, support site setups, maintain Active Directory, and ensure IT services run smoothly across head office and construction sites. This role is 5 days onsite in Maidstone, Kent with scope to potentially move into a permanent position.
Key Responsibilities
- Provide 1st & 2nd line IT support and escalate to 3rd line where required
- Support MS 365, Exchange, Mimecast, Azure, and core IT systems
- Assist with site setups, networks, mobile provisioning, and documentation
- Ensure compliance with PCI DSS, Cyber Essentials, and GDPR
Requirements
- Proven experience in an IT support role (preferably strong 2nd line capabilities) is a must have.
- Strong MS Office knowledge (Access & SharePoint desirable)
- Excellent communication and customer service skills
- Full UK driving licence and own car
- Right to work in the UK
- ASAP start, one stage interview process.
Locations
Senior Information Technology Engineer in Aylesford, Kent employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Engineer in Aylesford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for that interview! Research the company and its tech stack, especially around Microsoft environments and Azure. Being able to discuss how your experience aligns with their needs will set you apart from the crowd.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled IT issues in the past. This will demonstrate your hands-on experience and ability to provide 2nd to 3rd line support.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior IT Engineer role. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Information Technology Engineer in Aylesford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially 2nd and 3rd line capabilities. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with MS 365, Azure, and other relevant technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience and how you can contribute to our internal IT team. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and professional language, and don’t forget to highlight any customer service experience you have. We love candidates who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft environments, Azure, and the specific tools mentioned in the job description. Be ready to discuss your experience with 2nd and 3rd line support, as well as any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of specific scenarios where you provided support or resolved a complex problem, and be ready to explain your thought process and the outcome.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your customer service skills.
✨Understand Compliance Standards
Familiarise yourself with PCI DSS, Cyber Essentials, and GDPR, as these are crucial for the role. Be prepared to discuss how you've ensured compliance in previous positions or how you would approach it in this new role.