Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support across various systems and troubleshoot issues.
- Company: Join a dynamic team in Maidstone, Kent, focused on keeping systems running smoothly.
- Benefits: Earn up to £40,000 with a 5% bonus potential and additional perks.
- Why this job: Be the go-to tech guru and make a real difference in a supportive environment.
- Qualifications: 5+ years in IT support with strong technical skills in server maintenance and Microsoft environments.
- Other info: Opportunity for growth and development in a collaborative team.
The predicted salary is between 24000 - 40000 £ per year.
Job Description
- Provide support across hardware, software, phones, mobiles, and specialist systems.
- Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
- Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
- Set up new sites, accounts, and mobile devices.
- Maintain IT documentation and ensure smooth daily operations.
What we’re looking for:
- Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have.
- Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
- Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
- Confident, customer-focused problem solver with excellent communication skills.
- Full UK driving licence and flexibility to travel to sites.
- Eligible to work in the UK.
3rd Line Technical Support Engineer employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Technical Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy to introduce yourself. You never know who might have a lead on that perfect 3rd Line Technical Support Engineer role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical expertise. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 3rd Line Support Engineer. Think about how you’d troubleshoot specific issues and be ready to share your thought process with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 3rd Line Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Technical Support Engineer role. Highlight your experience with server maintenance, backups, and network infrastructure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've tackled technical challenges in the past and how you can contribute to keeping our systems running smoothly.
Show Off Your Communication Skills: As a 3rd Line Support Engineer, you'll need to communicate effectively with colleagues and clients. Make sure your application reflects your ability to explain complex technical issues in simple terms. We love clear and concise communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server 2012/2016, Veeam backups, and network infrastructure. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your customer-focused approach and ability to resolve issues efficiently.
✨Familiarise Yourself with the Company
Research the company’s IT environment and any recent projects they’ve undertaken. This will not only help you understand their needs but also allow you to ask insightful questions during the interview, showing your genuine interest in the role.
✨Practice Your Communication Skills
As a 3rd Line Support Engineer, you'll need to communicate effectively with both technical and non-technical staff. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your excellent communication skills during the interview.
