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For Companies At a Glance
- Tasks: Provide hands-on IT support for hardware, software, and applications across various platforms.
- Company: Join a dynamic team in a thriving construction environment.
- Benefits: Competitive salary, career growth, and the chance to work on-site.
- Why this job: Be part of a team that ensures smooth IT operations and supports exciting projects.
- Qualifications: Experience in IT support, strong problem-solving skills, and a full UK driving licence.
- Other info: Varied role with opportunities to learn and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
- Provide 1st and 2nd line IT support for hardware, software, and applications.
- Manage and escalate issues to 3rd line support or external suppliers where required.
- Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia.
- Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR).
- Assist with site setups, network infrastructure, and mobile phone provisioning.
- Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools.
- Travel to sites (minimum one day per week) to provide and maintain IT services.
What We’re Looking For
- Hands on experience within an IT support/service role.
- Hands on exposure to Exchange 365, Mimecast, Azure would be great
- Strong working knowledge of MS Office, including Access and SharePoint.
- A problem-solver with excellent customer service skills.
- A confident communicator who enjoys working as part of a team.
- Full UK driving licence (manual) and own car.
- Right to work in the UK.
2nd Line Support Analyst employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on that perfect 2nd Line Support Analyst role.
✨Tip Number 2
Practice makes perfect! Brush up on your technical skills and be ready to demonstrate your knowledge of systems like Exchange 365 and Azure during interviews. We want to see you shine!
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and prepare examples of how you've tackled similar challenges in past roles. Show them you're the right fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience in IT support. We want to see how you've tackled similar challenges before, so don’t hold back on those specific examples!
Show Off Your Skills: When writing your application, emphasise your knowledge of systems like Exchange 365 and Azure. We love seeing candidates who can demonstrate their technical prowess and problem-solving abilities.
Be Personable: We’re looking for a confident communicator, so let your personality shine through in your cover letter. Share why you enjoy working in a team and how you’ve provided excellent customer service in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Intec Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems mentioned in the job description like Exchange 365, Azure, and AutoCAD. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Customer Service Skills
As a 2nd Line Support Analyst, you'll be dealing with users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting issues. This will show that you're not just technically savvy but also a logical thinker who can handle challenges effectively.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
