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- Tasks: Support enterprise clients with MAC/Windows OS and 365 suite in a dynamic team.
- Company: Join a leading FTSE 250 financial services provider with a strong reputation.
- Benefits: Earn £250 to £300 per day for a flexible 6/12-month project in Wolverhampton.
- Why this job: Be part of a collaborative culture while making a real impact in tech support.
- Qualifications: Experience in 2nd line support, especially in financial services, is essential.
- Other info: Immediate start available; no candidates with 4-week notice periods will be considered.
The predicted salary is between 36000 - 60000 £ per year.
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions.
Our client is offering a day rate of £250 to £300 PD for a 6/12-month project to be based in Wolverhampton - 5 days per week.
Key Responsibilities:- Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
- Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
- Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
- Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
- Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
- Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
- Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers.
- Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must have.
- Domain industry experience within a financial services or professional services environment is a must-have.
- Experience supporting MAC & Windows OS systems using JAMF is a must have.
- Working knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions is a must-have.
- Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have.
- Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.
One stage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
2nd Line EUC Analyst employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line EUC Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as JAMF for MAC support and the 365 suite. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a regulated environment, especially within financial services. Be prepared to share examples of how you've successfully navigated compliance and service level agreements in past roles.
✨Tip Number 3
Prepare to discuss your approach to problem-solving, particularly in high-pressure situations. The ability to escalate major incidents effectively is crucial, so think of specific instances where you've managed similar challenges.
✨Tip Number 4
Network with professionals in the financial services sector or those currently working in EUC roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace 2nd Line EUC Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles, particularly within financial services. Emphasise your skills with MAC/Windows OS, the 365 suite, and any relevant tools like ServiceNow or JAMF.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention specific experiences that relate to the key responsibilities listed in the job description, such as managing service requests and supporting senior management.
Showcase Relevant Skills: When detailing your experience, focus on your ability to handle Joiners, Movers, and Leavers processes, as well as your familiarity with Mobile Device Management and desktop hardware support. Use examples to illustrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in a regulated environment.
How to prepare for a job interview at Intec Select Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with MAC and Windows OS, as well as your familiarity with tools like JAMF, Active Directory, and ServiceNow. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've handled major incidents or escalated issues in the past. This will show your potential employer that you can manage high-pressure situations effectively.
✨Understand the Company Culture
Research the financial services sector and the specific company you're interviewing with. Understanding their values and work environment will help you tailor your responses and demonstrate your fit within their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as supporting VIPs or managing device enrolment. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
