At a Glance
- Tasks: Provide 1st line IT support and manage support tickets in a collaborative team.
- Company: Join a dynamic Managed Service Provider based in central London.
- Benefits: Enjoy a competitive salary, professional training, and exciting company perks.
- Other info: Work in a casual setting with a focus on teamwork and continuous improvement.
- Why this job: Grow your skills in a supportive environment with clear career progression opportunities.
- Qualifications: Experience in 1st Line Support and knowledge of Microsoft 365 is essential.
The predicted salary is between 21000 - 28000 £ per year.
Overview:
A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team.
You'll be part of a close-knit team of engineers, working in a collaborative, casual environment where teamwork is key. There’s a strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills.
Role & Responsibilities:
- Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.).
- Manage support tickets via phone, email, and remote monitoring tools.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure new devices, accounts, and applications.
- Monitor systems, perform installations, updates, and basic maintenance.
- Troubleshoot VoIP systems (training on 3CX can be provided).
- Escalate complex issues to 2nd/3rd line teams.
- Communicate clearly and effectively with users, ensuring high levels of service.
- Follow ITIL best practices and support continuous service improvements.
Essential Skills & Requirements:
- Experience in a 1st Line Support or similar IT role (MSP experience is a plus).
- Solid knowledge of Microsoft 365, Windows OS, Active Directory, and networking basics.
- Familiarity with ticketing systems and remote support tools.
- Strong customer service and communication skills.
- Enthusiastic, proactive, and keen to learn and grow.
- Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial.
What’s in it for you?
- £22,000 – £28,000 salary, depending on experience.
- Professional training and certification support.
- Exposure to diverse clients and technologies.
- Opportunities to progress into 2nd Line Support and beyond.
- Supportive and collaborative team environment.
- Benefits including company events, retail discounts, cycle to work scheme, and pension plan.
- London: 5 X per week
If you’re passionate about IT support and eager to grow within a thriving MSP environment, we’d love to hear from you. Apply now to take the next step in your IT career!
1st Line Support in London employer: Intec Select Limited
Join a vibrant Managed Service Provider in the heart of London, where you'll thrive in a supportive and collaborative team culture. With a strong emphasis on career progression, you'll have access to professional training and diverse technologies, ensuring your growth as you advance from 1st Line Support to higher roles. Enjoy a range of benefits including company events, retail discounts, and a cycle to work scheme, all while working in a dynamic environment that values teamwork and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support in London
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its components, as this role heavily involves providing support in that environment. Consider setting up a personal account to explore features like Outlook and Azure AD, which will give you practical experience to discuss during your interview.
✨Tip Number 2
Brush up on your customer service skills, as effective communication is key in this role. Practice explaining technical issues in simple terms, perhaps by helping friends or family with their tech problems, to demonstrate your ability to connect with users.
✨Tip Number 3
Gain familiarity with ticketing systems and remote support tools, as these are essential for managing support requests. You can find free trials or tutorials online to get hands-on experience, which will make you more confident when discussing your capabilities.
✨Tip Number 4
Show your enthusiasm for learning by researching ITIL best practices and how they apply to service desk operations. Being able to discuss these concepts in your interview will highlight your proactive approach and readiness to contribute to continuous service improvements.
We think you need these skills to ace 1st Line Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in 1st Line Support or similar IT roles. Emphasise your knowledge of Microsoft 365, Windows OS, and any customer service skills that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT support and your eagerness to learn and grow. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively with users.
Highlight Relevant Certifications:If you have certifications like CompTIA A+, Microsoft, or ITIL Foundation, make sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Show Enthusiasm:In your application, convey your enthusiasm for working in a collaborative environment and your desire to progress within the company. Employers appreciate candidates who are proactive and eager to contribute to the team.
How to prepare for a job interview at Intec Select Limited
✨Show Your Customer Service Skills
As a 1st Line Support Engineer, your ability to communicate effectively with users is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your patience and problem-solving skills.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Microsoft 365, Windows OS, and networking basics. Be ready to discuss specific tools and technologies you've used, and consider preparing for potential technical questions or scenarios they might present during the interview.
✨Familiarise Yourself with ITIL Practices
Since the role involves following ITIL best practices, it’s beneficial to understand these principles. Be prepared to discuss how you’ve applied ITIL concepts in previous roles or how you would approach service improvements in a support environment.
✨Express Your Enthusiasm for Learning
The company values candidates who are eager to learn and grow. Share your career aspirations and any relevant certifications you’re pursuing, such as CompTIA A+ or ITIL Foundation, to show your commitment to professional development.
