24-7 Support Engineer
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 support engineer to join a team of engineers operating day & night shifts. The role offers working from home / hybrid policy for day shifts and you would have an opportunity in the future to progress into Infrastructure/Cloud project teams.
The chosen candidate must have strong capabilites in 2nd line support with exposure to Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment.
They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
- Resolve escalated technical issues across infrastructure, cloud, networking, and applications
- Diagnose, troubleshoot, and implement configuration changes across customer environments
- Manage incidents in line with SLAs, KPIs, and best practice
- Communicate clearly with customers, managing expectations and providing updates
- Maintain accurate ticketing, documentation, and knowledge base articles
- Identify recurring issues and contribute to service and process improvements
- Support projects alongside senior engineers and solutions teams
- Participate in disaster recovery, business continuity, and security activities
- Work with vendors and third parties on escalations and advanced fixes
Key technical experience:
- Minimum of two years’ experience within a 2nd / 3rd Line Support position
- Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.
- Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
- Virtualisation (Hyper-V, VMware, Citrix)
- Cloud platforms (Azure, AWS, Google Cloud)
- Networking (LAN/WAN, firewalls, VPNs, routing & switching)
- Hardware, backup, cybersecurity, monitoring, and automation tools
- Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
- Must have able to drive, with access to vehicle.
Two stage interview process, one f2f.
24-7 Support Engineer
24/7 Support Engineer in Sittingbourne employer: INTEC SELECT LIMITED Careers
As a leading global organisation, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Our London-based team enjoys the flexibility of a hybrid working model, competitive daily rates, and ample opportunities for professional growth within a technology-driven environment. Join us to be part of an Agile Scrum team where your contributions will directly impact the reliability and accuracy of our critical Commodity Trading and Risk Management platform.
Contact Details:
INTEC SELECT LIMITED Careers Recruitment Team
