At a Glance
- Tasks: Lead IT service delivery and enhance systems for a growing organisation.
- Company: Dynamic UK organisation expanding its IT function.
- Benefits: Competitive daily rate, hands-on role, and opportunity to shape IT services.
- Other info: Full-time contract with excellent growth potential and collaboration opportunities.
- Why this job: Make a real impact in building a new IT environment.
- Qualifications: Experience in IT service delivery and strong technical understanding required.
The predicted salary is between 49500 - 60500 £ per year.
IT Service & Systems Manager | 6-9 Month Contract | Up to £425 Per Day (Inside IR35)
We are working with a growing UK organisation that is building and developing its IT function to support its expanding team.
They are looking for a technical IT Service & Systems Manager to work closely with the Head of IT and take ownership of the day-to-day delivery of IT services across the organisation.
This is a hands-on service delivery role, combining IT service management, stakeholder and supplier management with a good level of technical understanding.
You will help ensure users receive a high-quality IT service, while also supporting the development of the organisation's systems, processes and technology estate.
The ideal candidate will have experience in IT Service Delivery, IT Operations or IT Systems, with enough technical knowledge to manage issues, work with technical suppliers and understand the underlying technology.
- Role Details
- Rate: Up to £425 per day
- IR35: Inside IR35
- Contract Length: 6–9 months
- Location: London
- Travel: Approximately twice per month to the Cambridge site
- Working Pattern: Full-time
- Start Date: ASAP
- Reporting To: Head of IT
Responsibilities
- Take ownership of the day-to-day delivery of IT services across the organisation
- Act as a key point of contact for users, stakeholders and external IT service providers
- Manage and maintain effective relationships with third-party IT suppliers
- Oversee IT support, service requests, incidents and escalations
- Help establish and improve IT service management processes
- Manage joiners, movers and leavers and ensure a smooth user experience
- Support the delivery of IT projects, technology rollouts and service improvements
- Work closely with the Head of IT to develop the organisation's IT operating model
- Ensure IT systems, devices and services are maintained and supported effectively
- Provide technical oversight across end-user devices and Microsoft 365 services
- Support the management of Windows and Mac environments
- Help identify opportunities to improve IT services, processes and automation
- Support meeting room and collaboration technology
- Act as a technical point of contact when working with external suppliers
- Ensure appropriate IT documentation, processes and user guidance are maintained
- Desired Skills & Experience
- Experience in IT Service Delivery, IT Operations, IT Systems or a similar role
- Strong stakeholder and supplier management experience
- Experience managing or working with third-party IT service providers
- Good understanding of IT service management and operational processes
- Strong technical understanding of end-user computing and Microsoft 365
- Experience with Intune and/or Jamf
- Experience supporting Windows and Mac environments
- Good understanding of Entra ID / Azure AD, Exchange Online and Share Point Online
- Experience managing users, devices and joiner/mover/leaver processes
- Experience supporting IT projects and technology rollouts
- Strong problem-solving and communication skills
- Ability to work closely with senior stakeholders and technical teams
- Crowd Strike experience is desirable
- Experience with meeting room / AV technology is desirable
This is a great opportunity for a hands-on IT professional who wants to play an important role in building and developing a new IT environment , rather than simply providing day-to-day support.
IT Service & Systems Manager in London employer: INTEC SELECT LIMITED Careers
As a leading global organisation, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Our London-based team enjoys the flexibility of a hybrid working model, competitive daily rates, and ample opportunities for professional growth within a technology-driven environment. Join us to be part of an Agile Scrum team where your contributions will directly impact the reliability and accuracy of our critical Commodity Trading and Risk Management platform.
Contact Details:
INTEC SELECT LIMITED Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service & Systems Manager in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace IT Service & Systems Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at INTEC SELECT LIMITED Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at INTEC SELECT LIMITED Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at INTEC SELECT LIMITED Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
