Service Desk Analyst - 1st Line Support | Hybrid | Permanent or Contract
Overview
We're hiring a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests efficiently while maintaining a high standard of customer service.
Details
- Location: London
- Salary: Up to £35,000
- Rate: £200 - £250 P/D
Responsibilities
- Log, categorise, prioritise and manage incidents via ITSM platform
- First-line troubleshooting for hardware, software, network and application issues
- Manage user account admin — password resets, access requests, onboarding
- Deliver customer support across phone, email, chat and self-service
- Maintain knowledge articles and contribute to continuous improvement
- Meet SLAs/KPIs, participate in shift rotations and major incident support
Skills & Experience
- 1-3 years in a Service Desk/Help Desk/IT Support role
- Experience with ITSM tools (ServiceNow, Jira Service Management, Freshservice or similar)
- Windows 10/11 and M365 support experience
- Exposure to Active Directory, Entra ID, Exchange Online, endpoint management
- ITIL Foundation or relevant technical certs a plus
Get in touch or apply below.
1st Line Support in London employer: INTEC SELECT LIMITED Careers
As a leading global organisation, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Our London-based team enjoys the flexibility of a hybrid working model, competitive daily rates, and ample opportunities for professional growth within a technology-driven environment. Join us to be part of an Agile Scrum team where your contributions will directly impact the reliability and accuracy of our critical Commodity Trading and Risk Management platform.
Contact Details:
INTEC SELECT LIMITED Careers Recruitment Team
