General Manager

Our client is a well-established roofing and guttering specialist with over 16 years of successful operations across London and the South East. They operate in a unique niche with dedicated teams of full-fledged roofers — and they are now poised for significant expansion. To support this growth, they are seeking a General Manager to oversee day-to-day business operations, ensuring smooth management. This is an exceptional opportunity for a results-driven individual who thrives on challenge, accountability, and building something big from strong foundations. Job Description As General Manager, you will be responsible for managing all operational aspects of the business, including HR, Marketing, Sales, Delivery, Treasury, and Customer Service. You will initially undergo comprehensive training in each function to gain hands-on understanding of the business. Once established, you will work closely with the Director to manage the company’s day-to-day performance, maintain operational stability, and implement clear strategies and procedures designed to support growth and excellence across all departments. This is a demanding yet rewarding position suited to someone who takes pride in results, leadership, and continuous improvement. Key Responsibilities * Manage daily operations and ensure smooth coordination between departments. * Oversee and support a team of 19 experienced staff (including remote team members). * Implement and maintain company strategies, standard operating procedures, and performance standards. * Lead, motivate, and develop team members to achieve individual and company targets. * Ensure every job is completed to the company’s quality standards. * Monitor financial performance, budgets, and profitability. * Collaborate closely with the Director on business strategy and expansion initiatives. * Identify areas for operational improvement and drive continual development. * Maintain balance between growth and operational stability. Candidate Profile * Proven experience managing teams and delivering measurable results. * Strong leadership and organisational skills, with a natural sense of order and discipline. * Capable of learning and applying new knowledge quickly – industry experience is an advantage but not essential. * Able to work consistently and effectively within an established system, while adapting when necessary. * Demonstrated history of creating value, profitability, or expansion in previous roles. * Results-driven, energetic, and self-motivated with a long-term commitment mindset. * Comfortable taking full responsibility for business performance and team outcomes. Rewards & Progression * Starting salary: Competitive (with performance-based bonuses) * Bonuses: Substantial rewards for hitting and exceeding targets post-training * Training: Comprehensive cross-functional training with direct mentorship from the Director * Career growth: Clear pathway to senior leadership as the company expands Application Process If you are a proactive, determined individual who thrives on challenge and responsibility — and you want to help drive a company’s success story — we want to hear from you