Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support diverse customer networks and troubleshoot complex connectivity issues.
- Company: Join a leading tech consultancy with a collaborative and innovative culture.
- Benefits: Competitive salary, hybrid work, 22 days annual leave, and professional growth opportunities.
- Why this job: Make a real impact by enhancing network infrastructures for various clients.
- Qualifications: 3-5 years in IT support or network engineering; strong technical skills required.
- Other info: Dynamic environment with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Senior Network Infrastructure Engineer | Newcastle (Hybrid)
Job Specification
Job title
Base location Newcastle
inTEC brand
Job type Hybrid
Annual leave 22
Up to £50,000
Reports to Head of Service Delivery
Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.
Role Profile
The Senior Network Infrastructure Engineer (Service Desk) plays a critical role in supporting a diverse portfolio of customer environments across legacy on-premise and modern cloud infrastructures. Working within a Managed Service Provider (MSP), you will provide advanced technical support, troubleshoot complex network and cloud connectivity issues, and ensure seamless delivery of services to multiple clients. This role requires strong technical depth across traditional networking, virtualization, and Azure cloud platforms (including Azure Virtual Desktop), as well as a customer‑first mindset.
Day‑To‑Day Responsibilities
- Act as an escalation point for complex network and infrastructure incidents raised by the service desk.
- Support a variety of customer estates – including legacy on‑prem servers, hybrid infrastructures, and full cloud environments.
- Troubleshoot and maintain LAN/WAN, Wi‑Fi, VPN, and firewall configurations across multiple customer networks.
- Support and manage Azure environments, particularly Azure Virtual Desktop (AVD) – including session host management, image deployment, user access, and connectivity.
- Configure and maintain network devices (switches, routers, firewalls, and access points) across diverse vendor platforms such as Cisco, Fortinet, HP, and Aruba.
- Collaborate with customers and vendors to implement and maintain secure, reliable, and scalable network solutions.
- Assist in network migrations and modernization projects, including transitions from legacy infrastructure to cloud or hybrid setups.
- Maintain detailed documentation for each customer estate, including network diagrams, configuration baselines, and change logs.
- Provide mentoring and escalation support to first‑ and second‑line service desk engineers.
Desired Qualifications and Experience
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience: 3–5 years in IT support or network engineering within a Managed Service Provider (MSP).
- Proven experience supporting hybrid networks, including on‑prem, virtualized, and Azure cloud environments.
Certifications (Preferred)
- CompTIA Network+ or Security+
- ITIL Foundation
Technical Skills
- In‑depth understanding of TCP/IP, DNS, DHCP, VLANs, routing, and subnetting.
- Hands‑on experience with network infrastructure (Cisco, Fortinet, HP, Ubiquiti, or Aruba).
- Strong firewall and VPN configuration and troubleshooting skills.
- Experience with Azure Virtual Desktop (AVD), including:
- Session host management and scaling
- FSLogix profiles and user experience optimization
- Familiarity with legacy infrastructure (AD, RDS, VMware/Hyper‑V environments).
- Knowledge of monitoring and management tools (PRTG, SolarWinds, Zabbix, Azure Monitor, Intune).
- Strong understanding of network and cloud security principles.
Soft Skills
- Strong communication and customer service skills, with the ability to explain technical issues clearly.
- Excellent troubleshooting and analytical thinking.
- Ability to manage multiple client priorities in a fast‑paced MSP environment.
- Team‑oriented, proactive, and adaptable to changing technologies and customer needs.
#J-18808-Ljbffr
Senior Network Infrastructure Engineer | Newcastle (Hybrid) employer: Intec Group
Contact Detail:
Intec Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Infrastructure Engineer | Newcastle (Hybrid)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in network infrastructure and cloud solutions.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking and Azure. Practice explaining complex concepts in simple terms, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Network Infrastructure Engineer | Newcastle (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Network Infrastructure Engineer role. Highlight your experience with hybrid networks, Azure environments, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Don’t forget to mention your customer-first mindset!
Showcase Your Technical Skills: In your application, be specific about your technical expertise. Mention your hands-on experience with network devices and troubleshooting skills, especially in relation to Cisco, Fortinet, and Azure Virtual Desktop. We love details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intec Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around TCP/IP, DNS, DHCP, and Azure Virtual Desktop. Be ready to discuss specific scenarios where you've troubleshot complex network issues or managed hybrid infrastructures.
✨Showcase Your Customer Service Skills
Since this role requires a customer-first mindset, prepare examples of how you've effectively communicated technical solutions to clients. Think about times when you turned a frustrated customer into a satisfied one through your support.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific incidents or challenges in a Managed Service Provider environment. Practice articulating your thought process and the steps you'd take to resolve issues, particularly with network configurations and cloud environments.
✨Demonstrate Your Team Spirit
This role involves collaboration with both customers and team members. Be ready to share experiences where you've worked as part of a team to achieve a common goal, especially in fast-paced situations. Highlight your adaptability to changing technologies and client needs.